Job Summary :
The Patient Access Service Representative (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards.
Greets and arrives patients. Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered.
Balances daily cash collections. Obtains patient signatures. Assists patients with ancillary appointment scheduling and forms.
Schedules, cancels, and reschedules patient appointments. Answers and directs telephone calls. (u-s)
Other information :
EXPERIENCE DESCRIPTION :
Previous experience in a healthcare setting is preferred. One year of experience as a receptionist / assistant or work in a customer service field is preferred.
EDUCATION DESCRIPTION :
High School diploma or equivalent is preferred.
SPECIAL SKILLS DESCRIPTION :
Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must.
Must have excellent customer service skills. Must be proficient in Microsoft Outlook and Word. Knowledge of medical terminology and EpicCare is preferred.
Proficiency in Microsoft Excel is preferred
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following :
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education.
Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies.
The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
Patient Access Service Rep, Fh - Eye Institute-specialty Clinic
The Patient Access Service Representative (PASR) delivers an exceptional patient experience for front of house/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in pers...
Patient Service Rep II- Cardiology
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Acts as a resource to patient services staff, resolving moderately complex patient concerns. Performs visit closure including checking out patients af...
Patient Access Service Rep, Fcp - Dts Patient Care General
The Patient Access Service Representative (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. Collects monies for copays, supplies, and services rendered. Assists patients with ancillary appointment scheduling and forms. Schedules, cancels, and re...
Patient Service Representative Patient Access
Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Informs the patient of the organization expectation of payment at time of service. Reviews and/or obtains demographic and insurance information and collects pa...
Phlebotomy Services Specialist, Fcp - Laboratory - Greenfield
Phlebotomy experience in a clinical laboratory/phlebotomy setting, inpatient and/or outpatient draws preferred. Completion of approved Phlebotomy program including clinicals with a minimum of 100 draws OR 6 months of related health care experience including direct patient contact. The Froedtert & th...
Patient Service Representative Patient Access ED
Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if c...
Patient Service Representative Patient Access Ed
Informs the Patient, Patient Access, Representative, Service, Healthcare. Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Reviews and/or obtains demographic and insurance information and collects patient res...
Patient Access Svc Rep Float, Fcp - Nursing Float Pool
The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in pe...
Patient Service Representative Patient Access ED
Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Informs the patient of the organization expectation of payment at time of service. Reviews and/or obtains demographic and insurance information and collects pa...
Patient Access Service Rep, Fh - Urology Clinic
The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in pe...