Benefits/Billing Administrator

Job Number 4600298433 Start Date Open Date 05 / 09 / 2024 Closing Date 07 / 09 / 2024

General Definition of Work

The benefits / billing administrator, under moderate supervision, performs complex work with limited decision-making discretion administering insurance plans in compliance with carrier policies, ACA, COBRA, FMLA and Section 125 Cafeteria benefits regulations.

This position is responsible for employee supplemental retirement plan information / processing. Employee performs administrative / support work to carry out Board of Education policies and procedures related to employee state / supplemental benefits under the direction of the Benefits and Risk Management Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary / Status

Pay Grade 7 / Full-time, 12 months

Reports To

Benefits and Risk Management Manager

Place of Work

The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Assist employees with enrolling in supplemental insurance plans including dental, vision, life, and voluntary supplemental retirement plans
• Calculate premium adjustments and complete weekly payroll uploads to platform for insurance payroll deductions, changes, and discrepancies
• Serve as employee resource for troubleshooting deduction / reconciliation inquiries
• Administer local and state supplemental retirement plan options (i.e., 403B, 457, 401k)
• Meet with insurance broker to maintain quality plans / customer service for employees
• Maintain up to date flex benefits material in and on multiple platforms for employees
• Maintain a variety of insurance records including carrier contracts, and employee records for reference and audits
• Prepare / create various reports using carrier software, spreadsheets, as needed / required
• Collaborate and resolve insurance benefit concerns along with reporting and reconciliation problems
• Assist beneficiaries with death claims; complete necessary forms and monitor status
• Complete local, state, or federal surveys and reports accurately and promptly
• Ensure that all Human Resources systems are fair, equitable, and adhere to state, federal, and local laws, and school board policies
• Facilitate / participate in professional development workshops and leadership training
• Create an inclusive environment with positive communication / public relations
• Perform related work as assigned or required

Knowledge, Skills, Abilities

• Comprehensive knowledge of federal, state, and local regulatory requirements applicable to school systems
• Thorough knowledge of county and school board policies, procedures, and standards regarding school systems
• Knowledge of required records preparation and maintenance
• Knowledge of state statutes, federal laws / rules, policies, and regulations regarding cafeteria 125 plans and supplemental retirement plans
• Ability to use computer-based financial / human resource management software packages
• Ability to use database search and retrieval both through query functions and typical web-based reporting in order to answer questions or to detect errors
• Ability to read, revise, and propose board policies as needed
• Ability to maintain professional and emotional control under stress
• Ability to learn and use specialized tools, equipment or software related to business needs
• Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
• Ability to communicate effectively
• Ability to reason, make judgments, and maintain effective working relationships
• Ability to employ positive communication skills in all settings / mediums
• Ability to problem-solve utilizing sound judgment
• Ability to maintain confidentiality regarding school system business
• Ability to develop related charts, graphs, reports, and records pertaining to school planning and strategy
• Ability to take initiative, work independently, and exercise sound judgement
• Ability to conceptualize, initiate, monitor, and evaluate new and / or current programs
• Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment

Education and Experience

• High school diploma or equivalent required
• Associate Degree or minimum of three (3) years' experience in related job preferred
• Bachelor's Degree preferred
• Equivalent combination of experience and education

Special Requirements

• Possess and maintain a valid driver's license or ability to provide own transportation
• Travel to school district buildings and professional meetings

Physical Requirements / Working Conditions

• Work requires the occasional exertion of up to ten pounds of force
• Work regularly requires the exchange of accurate and detailed information through oral and written communication
• Constantly operates a computer and other office business equipment
• Ability to remain in stationary position for required meetings / work
• Ability to move to other work locations
• Visual acuity requires preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities
• Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications
• Work requires preparing and analyzing written or computer data, operating standard office equipment, and use of advanced technology
• Work occasionally requires exposure to outdoor weather conditions
• Work is generally in a moderately noisy location (e.g., business office, light traffic)
• Requires the ability to deal with people beyond giving and receiving instructions
• Must be adaptable to performing under mild to high levels of stress

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job.

Job description is sourced from employee interviews, internal documents, representative job descriptions in similar districts, and other state / federal agencies.

Charlotte-Mecklenburg Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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