Job Summary :
The focus of the Customer Care Representative is to create loyalty to all Verano owned brands and subsidiaries while delivering exemplary service to our patients and customers.
The Customer Care Representative will encourage a positive experience with every patient contacted via phone or email.
Duties and Responsibilities :
- Work with Team Lead and Manager to resolve phone inquiries related to patient / customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Strive to meet all performance standards and metrics by following SOPs as required by state and Quality Assurance.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications :
- 2+ years or more prior experience in retail sales, customer service role.
- Passion for customer service and support.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care Manager
Additional Requirements :
- Must be at least 21 years of age.
- Must successfully complete a level II background check
Physical and Mental Demands :
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and / or position oneself, communicate, operate and / or prepare, place, position objects, tools, or controls.
The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus.
The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment :
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.
EEO Statement :
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
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