Description
We are hiring at Starling Physicians, a VillageMD company!
Essential Job functions :
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients / families.
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual / demonstrates appropriate etiquette.
- Informs patients of delay in physician schedules, assists with patient comfort while delayed.
- Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.
Reconciles billing slips to daily schedule.
- Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
- Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed.
Review Eligibility and Phone report.
- Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Completes referrals according to departmental guidelines and properly enters into the appropriate system.
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
General Job functions :
- Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
- Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
- Demonstrates the ability to adequately follow downtime procedures.
- Other job duties as required.
Education, Certification, Computer and Training Requirements :
- High School Graduate or GED required. Associate Degree preferred.
- Heartsaver within 30 days of hire.
- Previous PSR experience preferred.
- Ability to communicate in English, both orally and in writing.
- Must have excellent customer service skills.
- Must have the ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office and terminology preferred.
- Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
- Experience with EHR, Practice Management System and Departmental / AncillarySystems preferred.
Travel :
Ability to commute to satellite offices as needed.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications.
Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.
Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only.
For information on job scams, visit, or file a complaint at .
Phlebotomist Patient Services Representative (onsite)
The Phlebotomist Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The Phlebotomist Patient Services Representative I (PSR I)...
Phlebotomist Patient Services Representative (Onsite)
The Phlebotomist Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The Phlebotomist Patient Services Representative I (PSR I)...
Phlebotomist Patient Services Representative
The Phlebotomist Patient Services Representative Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The Phlebotomist Patient Services Representative - ...
Patient Service Representative - Ophthalmology
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. Informs patients of delay in physician schedules, assists with patient comfort while delayed. Greets visitors, patients, and families in a friendly professional manner a...
Patient Service Representative - Outpatient Rehab (Per Diem)
The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electr...
Medical Assistant / Patient Service Representative - OB/GYN
Assists Physician, APRN/PA with patient care, patient flow, procedures and clerical duties across multiple locations. Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner. Collects payments from patients, provides account balance, and ...
Phlebotomist Patient Services Representative - 1st Shift
The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. Phlebotomist Patient Services Representative performs with confidence, both the forensic a...
Patient Service Representative - Internal Medicine - Newington
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. Informs patients of delay in physician schedules, assists with patient comfort while delayed. Greets visitors, patients, and families in a friendly professional manner a...
Patient Service Representative
Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potent...
Patient Services Representative
Growing Medical Facility is in need of a Patient Services Representative to assist their fantastic team. Enter patient information into Epic. ...