Customer Service & Billing Specialist - Join Our Thriving Software Team (Southlake, TX)
Do you thrive in a fast-paced environment, helping clients succeed with innovative software solutions? We're a global leader in Enterprise Software, passionate about sustainability and empowering large organizations with the Papyrus Platform.
We're seeking a talented Customer Service & Billing Specialist to join our high-performing team in Southlake, TX.
What You'll Do :
- Support our valued customers with training, maintenance, and technical questions.
- Leverage your expertise to identify upsell and cross-sell opportunities.
- Partner with clients to schedule solution presentations and craft compelling proposals.
- Ensure accurate and timely invoicing for software services and maintenance.
- Maintain accurate financial records, collaborate on reports, and handle tax documentation.
- Utilize your strong communication skills to build positive relationships with clients.
Qualifications :
- 5+ years of experience in customer service or a related field.
- Proven experience in bookkeeping and accounting principles.
- Excellent communication and interpersonal skills, with a focus on active listening.
- Proficiency in Microsoft Office Suite, common databases, and spreadsheets (e.g., Navision, Excel).
- Strong work ethic, problem-solving skills, and a passion for exceeding expectations.
Benefits :
- Competitive salary and commission opportunity.
- Flexible work arrangements.
- Comprehensive health insurance plan.
- Dynamic and stimulating international work environment.
- Ongoing training and development opportunities.
- Company travel and events (based on performance).
- And much more!
Ready to Join Our Team?
We offer a rewarding career path in a collaborative and supportive environment. If you're passionate about customer success and driving results, we encourage you to apply!
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