IT Coordinator

A client of ours is looking for an IT Coordinator to help their team during an acquisition project. This resource will be responsible for being the hands and eyes for field service requirements and incidents.

This position is primarily customer and client facing, however you will support internal VIPs and business leaders when needed.

An example of a daily responsibility would be an end user calling in with a question, this resource would help escalate to the correct IT point of contact.

This resource is also responsible for reporting, validation and implementations of processes and procedures on a daily basis.

They will act as both a business liaison as well as a hands on IT field technician - the ratio between business and hands on IT technician responsibilities is about 65% to 35%.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• Experience using ServiceNow
• Experience troubleshooting machines such as printers and RF guns
• Highly organized with exceptional communication skills
• Experience overseeing approximately 30 end users at a time

Nice to Have Skills & Experience

• Management experience
• Experience overseeing more than 30 end users at a time

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.