Property Operations Manager

Reporting to the Director of Facilities & Procurement, the Property Operations Manager, directs and manages the administrative and operational activities of all CCP Properties (owned and leased) ensuring facilities are maintained to meet the standards of CCP.

This position will also be responsible for managing clinic remodels / refreshes and assist with De Novo mobilization, overall responsibility of facility purchasing.

Essential Functions and Responsibilities :

Site Operations

• Ensure all clinics are maintained to the standards of CCP; create and implement corrective action plans with direct reports.
• Build and manage the preventative maintenance strategy in coordination with the Director of Facilities.
• Monitor key performance indicators (KPIs) for the organizations service request ticketing system. Analyze reports and trends on turn-around time stats.

Meets with the clinic field leadership monthly to discuss outstanding concerns, needs and areas of opportunity.

• Resolve high priority and emergency tickets. Work with De Novo builder to address warranty claims. Act as first point of contact for landlords and actively review leases as needed to resolve service ticket request.
• Manage contracts and be in continuous communication with onsite leaders to determine appropriate vendors, escalating vendor performance issues and contract non-compliance as appropriate.
• Manage and own CCP’s security program. Work closely with Clinic Leadership and IT to develop and address security improvement initiatives.
• Work closely with Compliance team to ensure clinics are in compliance with OSHA, CLIA, and equipment management requirements as well as all state and federal regulations.
• Manages, orders, and establishes preventative maintenance and repair relationships for clinic equipment.

Site Remodels and Denovos

• Responsible for bi-weekly critical project meetings to discuss progress, roadblocks and decisions needed.
• Own clinic remodels / refresh projects by defining of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility and timely completion.
• Act as right hand to the De Novo Business development teams to ensure successful opening and provide feedback on process improvement opportunities.

Financial / Vendor Management

• Identify critical supplier relationship gaps and report clinic / vendor feedback to the Director.
• Drive an effective and efficient end-to-end supply chain in collaboration with Clinical VP and Purchasing Director. Focused on managing and consolidating savings across organization.
• Understand price risk and backorder exposure to eliminate or reduce supply shortages and invoice holds
• Monitor and manage inventory system in conjunction with Data Specialist
• Collaborate with Accounts Payable and Practice Supervisors to maintain the flow of the Procure-to-Pay process
• Reports status of projects, cost savings initiatives and streamlining options to the Ops Field Leaders
• Basic understanding of commercial facilities and vendor management
• Negotiate contracts with vendors that accomplish the scope of work but also results in cost savings
• Understand organization’s purchasing governance and be able to explain to others

Requirements and Qualifications :

Strong analytical, technology, communication, and organizational skills. Demonstrated ability to gain trust and respect of all employees.

Effectively models problem-solving skills to aid in the resolution of issues in a timely manner. Ability to work as a team member.

Strong interpersonal skills.

Ability to evaluate plan performance based on metric driven project portfolio. Develop and execute strategic business initiatives.

Conduct research and analysis to support decision-making and planning for major strategic initiatives. Communicate effectively, both verbally and in writing.

Charismatic ability to flesh out operational project strategies with business units.

• Education : A bachelor’s degree in business administration, or related major field, required.
• Experience : A minimum of three-five years of experience in Facilities / Maintenance management. Advanced Microsoft Excel, PowerPoint, and Word skills, familiar with purchasing and inventory software.

Finance, Procurement and / or Project Management experience preferred.

Certificate / License : BOMA, MCR or other similar certificates preferred.

Community Care Partners, LLC is an Equal Opportunity Employer (EEO)