Customer Service Representative

Avon Food Company
Stoughton, Massachusetts, United States
Full-time
Quick Apply

A Customer Service Representative, or CSR, will act as a liaison, provide product / service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties :

  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Meet personal sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • 25 days ago
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