Job Summary
Monday through Friday 2pm-10pm
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
Check members into the system.
New member sign-up.
Take prospective members on tours and properly present membership rates.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Complete daily cleaning tasks within first hour of your shift
- Help complete priority cleaning list each day
- Complete walk-arounds and bathroom checks every 20 minutes
- Help complete any special cleaning projects per Club Manager
- Keep tour % at or above 60%
- Keep PE@PF % at or above 60%
- Always wear PF shirt and nametag
- Enforcing all Planet Fitness member rules and policies
- Following all Planet Fitness staff member policies and procedures
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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