Bilingual Customer Service Representative

VirtualVocations
Fairfax, Virginia, United States
Part-time

A company is looking for a Part Time Bilingual (Spanish) Customer Service Representative.Key Responsibilities : Handle inbound calls in both English and Spanish from health plan members regarding transportation servicesMeet productivity metric goals including Average Handle Time, Quality Assurance, and Customer SatisfactionFollow HIPAA and compliance protocols to protect members' health informationRequired Qualifications : Minimum of 6 months of inbound Contact Center experience or transferable healthcare experienceFully bilingual in English and SpanishHigh School degree or equivalentMust have a secure, distraction-free workspace and reliable internet connectionMust be able to adapt to a high and fast-paced call volume

5 days ago
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