Customer Service Representative

Overview Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports. Responsibilities * Answer incoming phone calls. * Attend daily meetings as required. * Review traffic for status, accuracy, and report any potential problems to the appropriate department. * Confirm trip requirements are met. * Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required). * Schedule barges as directed. * Document all pertinent trip information and complete reports and written turnover plans for shift relief. * Coordinate trip requirements including but not limited to * Communicate delays to Sales and customers. * Monitor heating orders. * Ensure appropriate traffic is correctly entered into Oasis. * Assess all criteria to determine shore tankermen service. * All other duties as assigned. Qualifications * Follow procedures and verbal/written instructions. * Organized, detail-oriented and accurate. * Self-motivated and multi-task oriented. * Strong written and verbal communication skills. * Ability to operate standard office equipment such as a personal computer. * Identify and review upcoming requirements (orders). Education: High school diploma or formal training required; college degree preferred. Experience: 1 year of logistics or maritime experience preferred. Working Conditions: 12-hour shifts 7on/7off (0300 - 1500 or 1500 - 0300)