Patient AR Specialist
Overview
As a Patient A / R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations.
The Patient A / R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.
Responsibilities
- Follows-up with patients and ensures outstanding balances are paid
- Makes calls to and takes calls from patients, discussing their account in detail
- Ensures that patient statements are sent with accurate information on a daily basis
- Works accounts for external collection action, after all other avenues of internal collection action has been exhausted
- Take payments over the phone from patients as well as make payment arrangements if needed
- Researches and prepares patient credits and coordinates with accounting to process approved refunds
- Process bankruptcy notices according to company policy
- Makes changes to demographic information as necessary in order to produce a clean patient statement
- Performs all other assigned duties
Qualifications
- High School diploma or equivalent
- 5+ years medical billing experience
- Ophthalmology background is a plus
- Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies
- Demonstrated computer and math skills
- Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
- Excellent verbal and written communication skills
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Benefits & Perks
Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
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