Operations Manager

Broken English Jewelry is looking to hire an Operations Manager. The primary goal of the general manager is to coordinate the work of all employees in the organization and to bring about the best results to ensure growth and profitability.

OPERATIONS MANAGER POSITION OVERVIEW

Operations

• Oversee and spearhead all operational functions including inventory control, shipping, receiving, resource planning, facilities management, staffing compliance and expense management.
• Collaborate with CEO to develop and execute strategic marketing initiatives focused on increasing store and eCommerce operational and sales efficiency as well as a strategic vision for the business.
• Set clear goals and objectives to drive growth and profitability.
• Develop and implement retail team sales goals in two retail stores and on the eCommerce platform.
• Provides timely, accurate, and complete reports on the operations condition of the company.
• Working with CEO to look over business contracts.
• Coordinate and streamline operational processes to enhance efficiency and productivity.
• Oversee running Password & Credentials sheet and make sure it is always up to date.
• Oversee organization of all trade show accommodations and work-related travel.
• Oversee the keeping of a comprehensive and detailed workflow, vendor contacts, and detailed inventory of all items either at BE locations or in offsite storage facilities.
• Oversee vendor and subscription renewals including all insurances, payment processing, website, audits, etc.
• Be the expert on all Standard Operating Procedures and Systems and Tools to act as a resource for entire Broken English staff.
• Fosters a success-orientated, accountable environment within the company.
• Collaborate with cross functional teams to identify areas of improvement and implement solutions.
• Work with store managers to problem solve operational issues and implement new protocols to assist with a successful day to day.
• Act as strategic partner on the leadership team and work closely with team to ensure they are meeting performance expectations.
• Manage the daily activities of both the online and retail segments.

Personnel Management

• Function as general HR and understand all payroll functions and employment laws relevant to the company.
• Readily able to answer HR related staff questions as well as keeping employee handbook and employees updated on new State and Federal laws relevant to the company.
• Oversee office and store payroll as well as go over staff commission reports and alert staff of any errors and corrections that need to be made.
• Lead all operational and sales staff training, onboarding, evaluating, coaching, mentoring, and inspiring team to deliver flawless customer service.
• Work with CEO to implement and inform staff of new business protocols and create business forms for staff to have handy to detail out said protocols.

Reminding staff of business protocols and policies as needed.

• Manage employee offboarding process after resignation or termination by sending appropriate documents, removing access to all company material, revoking insurance, and being readily available for any communication needs.
• Work with CEO to handle the creation and delivery of employee write ups.
• Create job descriptions and post and monitor job Ads for open positions as well as screening resumes of potential candidates and participate in hiring decisions.
• Create employee performance evaluation forms and work with CEO to conduct annual performance reviews of all employees and address any performance issues.
• Create new hire employee logins, email signatures, etc. and store completed paperwork on Google Drive as well as start hard copy employee files.
• Motivate and lead team while fostering a positive work environment.
• Work with insurance rep to inform staff of yearly insurance renewals, new rates, etc.

Financial Planning and Overview

• Work with CEO to create and manage operational budgets while also forecasting expenditures for a multi-faceted, multi-branded business.
• Looks for methods to improve quality, efficiency, and productivity, reduce costs, increase profits, or improve control measures.
• Communicate with accountant and bookkeeper to make sure everything is in order.

PROFESSIONAL QUALIFICATIONS

• Bachelor’s Degree in relevant field of study.
• Five or more years of senior retail operations.
• Proven transparent and high integrity leadership.
• High level strategic thinking and planning with the ability to envision and convey the organization’s strategic future to the staff.
• Demonstrated ability to oversee and collaborate with staff.
• A history of successfully managing and operations several retail locations.
• Solid organizational abilities, including planning, delegating, program development, and task facilitation.
• Strong financial management skills including budget preparation, analysis, decision making, and reporting.
• Strong written and oral communication skills.
• Strong work ethic with a passion for the company’s mission.
• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.

Location :

Offices are based in the La Brea / Greater Wilshire neighborhood in Los Angeles, California. Must have the ability to commute to the office.

Benefits :

PTO, Sick Days, Health Care