Customer Service & Supply Chain Specialist

Customer Service & Supply Chain Specialist for a global manufacturer of industrial and consumer products. This is a B2B role, not a call center. You'll own a set of business accounts and manage their orders from entry through delivery and invoicing, working closely with Supply Chain to keep product moving.

What you'll do:

• Own the full order-to-cash process for assigned business customers: order entry, tracking, deliveries, invoicing, credits and returns
• Partner with Supply Chain, planning and logistics to fix supply shortages, delivery delays and backorders
• Balance customer needs against what Supply Chain can deliver, and set clear expectations
• Process and manage orders in SAP
• Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
• Handle complex customer cases to minimize disruption and downtime
• Gather customer feedback and find ways to improve service and retain accounts
• Visit customers occasionally

Required (please make sure your resume shows these):

• 2–5 years in B2B customer service, order management, supply chain or inside sales at a manufacturer, distributor or logistics company
• Hands-on order-to-cash experience
• SAP or another ERP (Oracle, JD Edwards, Microsoft Dynamics)
• Working knowledge of supply chain: inventory, backorders, shipping and logistics coordination
• A CRM such as Salesforce
• High school diploma or GED

A plus: chemicals, adhesives, industrial or consumer packaged goods experience.