Company Overview : Paul Kruse State Farm Agency, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as Insurance Customer Service Representatives.
Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.
Job Description : As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience.
This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Your primary responsibilities will include :
- Responding promptly to customer inquiries via phone, email, and live chat.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Collaborating with other departments to ensure comprehensive customer support.
- Maintaining accurate and up-to-date customer records.
As an Agent Team Member, you will receive...
- 401k
- Hourly pay plus commission / bonus
- Paid time off (vacation and personal / sick days)
- Flexible hours
- Growth potential / Opportunity for advancement within my agency
- License reimbursement
Requirements :
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- People-oriented
- Detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
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