Customer Service Representative - State Farm Agent Team Member

Paul Kruse - State Farm Agent
Brookings, SD, US
$45K-$60K a year
Full-time

Company Overview : Paul Kruse State Farm Agency, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as Insurance Customer Service Representatives.

Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.

Job Description : As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience.

This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Your primary responsibilities will include :

  • Responding promptly to customer inquiries via phone, email, and live chat.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Collaborating with other departments to ensure comprehensive customer support.
  • Maintaining accurate and up-to-date customer records.

As an Agent Team Member, you will receive...

  • 401k
  • Hourly pay plus commission / bonus
  • Paid time off (vacation and personal / sick days)
  • Flexible hours
  • Growth potential / Opportunity for advancement within my agency
  • License reimbursement

Requirements :

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • 30+ days ago
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