Customer Experience Representative

Customer Experience Representative

Location : South Charlotte Job Type : Full-time

Base Salary : 35,000.00 per year

We're seeking a friendly and proactive Customer Experience Representative to serve as the primary point of contact for our customers. You will assist with inquiries, resolve issues quickly and professionally, and ensure every customer feels valued. You'll communicate via phone, email, or chat, document interactions, and collaborate with other teams to improve service. Strong communication, empathy, and problem-solving skills are a must.

Responsibilities :

• Respond to customer questions and concerns promptly and professionally
• Resolve issues with empathy and effective solutions
• Provide product information and guidance
• Keep accurate records of customer interactions
• Work with internal teams to enhance the customer experience

Qualifications :