HVAC DISPATCHER / CUSTOMER SERVICE AGENT

Staxmatic, LLC

HVAC DISPATCHER / CUSTOMER SERVICE AGENT

Addison, TX - Full Time

At Staxmatic, we believe that excellence is no accident! Our employees deliver superior service with an unmatched client experience.

As a Staxmatic technician, you will be the most important component of this business. You will be the face of Staxmatic as you serve our customers.

Job Duties :

Daily contact via phone with management, technicians, and customers

Handle any requests, orders, and customer concerns

Dispatch technicians on service calls and monitor progress

Data entry of service performance and information and updates to the customer

Ensure technicians have proper parts to perform service

Utilize company computer systems to organize all service calls and customer information

Other administrative projects and duties as assigned

Qualifications :

College degree preferred

Industry knowledge preferred

Background in customer service or dispatching

Advanced computer skills : report running, typing, scanning, etc.

Able to multitask in a fast-paced environment

Above average written and oral communication skills

Benefits and Perks

Pay starting at $20 / hour (Overtime pay after 40 hours worked)

Set schedule : 0600-1800 M-F with an on call rotation for after-hours calls

Medical, Dental, and Vision health insurance elections

Voluntary STD, Life, Accident Coverage, Hospital Indemnity, and Identity Theft

401K with a 4% company match

Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost

Direct Deposit and Pay Card options

Online pay stub access

24-7 office support

Apply : HVAC DISPATCHER / CUSTOMER SERVICE AGENT

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