Accounts Receivable - Collections Specialist

Job Type Full-time Description

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests.

We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity we want to hear from you!

If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career with Swickard Auto Group.

How You Will Make an Impact

Our guests expect luxury, value, and world-class service. As an Accounts Receivable Specialist, you will be responsible for all daily deposits, receipting money, balancing cash clearing, running statements, approving credit, and setting up receivable customers.

You will impact the success of the company through your attention to detail and ability to verify records / reports.

What Winning Looks Like :

• Demonstrating a high HQ (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Posts customer payments by recording cash, checks, and credit card transactions.
• Posts revenues by verifying and entering transactions from the lock box and local deposits.
• Summarizes receivables by maintaining invoice accounts; verifying totals; preparing reports.
• Protects the organization's value by keeping information confidential.
• Enthusiastically participates in educational opportunities.
• Collect on past due invoices by reaching out to customers via phone or email to guarantee payment
• Research discrepant amounts on customer accounts to reconcile and clear invoices, short pays, and overpays by creating spreadsheets, reviewing pricing, and working with departments within sales centers.
• Refund customer overpayments, returned products, and price corrections by pulling checks, invoices, correction backups, and pricing backups to justify the refund.
• Answer incoming customer, public, and sales center inquiries via phone or email to resolve concerns.
• Collect return checks by calling or emailing customers to retrieve payment by cash, cashier’s check, certified funds, or by credit card.
• Credit references for current customers so customers can set up credit with other vendors.
• Contact and communicate with customers regarding outstanding debts, outstanding invoices, and overdue payments in a respectful and professional manner.
• Monitor and manage accounts receivable aging to ensure timely collections and follow-up on delinquent accounts.
• Maintain accurate and up-to-date records of all collection activities, interactions, and negotiations.
• Work closely with the finance and accounting teams to reconcile discrepancies and resolve billing issues.
• Prepare and distribute regular reports on collection activities and account statuses to management.

Skills Needed to Win :

• 2+ years of Accounts Receivable experience
• Must be at least 18 years of age
• High School diploma or equivalent degree / certificate
• Typing, 10-key, and clerical skills
• MS Word and Excel proficiency
• Exceptional organization and professional office skills
• High level of accuracy and attention to financial details
• Experience with Reynolds & Reynolds
• Prior automotive dealership experience a plus
• Proven experience as a Collections Specialist or similar role (2+ years)
• Excellent communication and negotiation skills, with the ability to maintain professionalism under pressure.
• Proficient in using financial software, spreadsheets, and databases.
• Detail-oriented and highly organized, with strong analytical abilities.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive approach to resolving issues.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We have over 2,000 employees at more than 28 dealerships in 6 states and we are still growing!
• We were ranked as the 2nd fastest-growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard :

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal-opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package :

• Insurance : medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle.

You’ll be working alongside other talented individuals with the same vision and commitment together we’ll drive toward a shared goal of giving our customers an exceptional experience.

And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included.

We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Related Fields : Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

To all recruitment agencies : Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees.

Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description $18-$22 per hour