REGIONAL SERVICE MANAGER - NORTH EAST

JESCO is a high performing dealer of heavy construction equipment in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vgele, Hamm, Ditch Witch, Topcon, and many more for purchase, rental, parts, and service.

Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.

Basic Function

As the North East Regional Service Manager at JESCO, you'll take lead of some of the strongest and fasting growing locations in the company and you will be responsible for leading your team towards achieving revenue and profitability goals, growth objectives, operational excellence and employee satisfaction.

In addition, as the Mid-Atlantic Regional Service Manager you will work with management to bring our service departments into the future by exploring ways to leverage technology to streamline how we service our customers.

Responsibilities

• Demonstrates daily alignment with the company's Core Purpose and Core Values.
• In conjunction with the Corporate Service Manager, establish financial goals and operational objectives for the branch service department.
• Responsible for the Regional Service Departments Profit and Loss (P&L).
• Provide coaching and guidance to department staff to achieve operational excellence and a high level of customer satisfaction.
• Oversee Service Department staff hiring goals.
• Review and manage key performance indicators to determine operational and financial performance opportunities.
• Work closely with Regional Parts Manager to ensure inventory levels are established to meet service department needs.
• Participate in employee recruiting initiatives to identify and secure staffing needs.
• Perform staff performance reviews and provide wage recommendations based on achievement of goals and objectives.
• Identify training and development needs of Service Technicians and department staff.
• Identify revenue growth opportunities and work with product support sales to win new business.
• Learn the products and systems we represent along with OEM guidelines and policies.
• Mentors and coaches to ensure the branch operations and personnel are working in compliance with all company and industry safety regulations.
• Knowledge, Skills, and Abilities :
• Highly developed mechanical background in heavy construction or industrial equipment industry.
• Great attention to detail and solid organizational skills.
• Solid teamwork, communications, and interpersonal skills.
• Customer Led.
• Proficient with service department operating systems including work order management and OEM warranty processing.
• Basic understanding of budgeting and financial statement management.
• Ability to collaborate and work with department managers as a team to achieve company goals and objectives.

Skills

• Communication
• Customer Relations
• Customer Oriented
• Professionalism
• Negotiation
• Closing Technique
• Organization
• Coordination and Planning
• Multi-Tasking
• PC Proficiency (Microsoft Office, et al)

Education / Training / Licenses

• Associate degree or greater with S+ years relevant experience OR a High School Degree with 8+ years of relevant experience
• 7+ years' experience in dealer service operations within the heavy equipment industry
• 2+ years of experience managing people

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off
• Short / Long Term Disability
• Growth opportunities
• American Funds / College America 529 Savings Plan (college savings plan)
• EAP (Employee Assistance Program) - includes three (3) free counseling sessions
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Paid Holidays
• Discounts on products
• Above average industry pay

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.