Network Administrator
6+ Months with possible extension to 1 year
Location : Rancho Bernardo, CA or Austin., TX
Rate Range : $30-$32 / hr on W2
Shift : 3 p.m. midnight Fri, Sat, Sun, Mon, Tuesday consistent overtime requirements, may need to work earlier. Requires flexibility with scheduling.
What we're looking for :
- ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
- Customer service - working with customer service reps to high level engineers
- ServiceNow
- Confluence / JIRA
- IP knowledge - subnetting and general IP concepts like subnetting etc.
- Light Active Directory experience
- Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs / Runbooks to resolve their issues
- Working on Project in a Team format and also alone keeping yourself on track by finishing your assignments on time or early
- Experience with Office360 Word Outlook Excel MS suite etc
Nice to Have :
- Streaming knowledge for games using MS Teams or other applications
- Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook’s / SOPs
- Basic Knowledge in Splunk / Datadog
- Basic Knowledge in API concepts and applications
- ITIL experience in :
- Incident Management
- Problem Management
- Change Management
Additional Attributes :
- AWS knowledge / Kubernetes / or any other cloud technology
- Good understanding of software development processes.
- Familiarity with open-source technologies
- Client-side database programming experience with SQL, Perl would be a plus.
- A high school diploma or GED
Preferred Experience / Education :
- Three to five years or relevant experience
- A degree from a four-year college (i.e., BA. BS
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