Customer Service Representative - State Farm Agent Team Member
ABOUT US :
Thank you for considering our career opportunities! I opened my office with the goal of creating something great for my community, team, and family.
I strongly believe that the success of my business relies on the success of my team. Therefore, I dedicate most of my time to supporting their growth and achievements.
While we work hard in the office, we also like to have fun. We often organize games and competitions to keep things exciting, all while prioritizing our customers.
Finding joy in our work is essential to me.
Our work is not only significant for our team, but also for our community. Making a poor decision about insurance can have severe financial consequences.
With that, here's a little about the position and what we're looking for.
BENEFITS :
- Incredible Office Culture
- No Expectation of Working Nights and / or Weekends
- Retirement Plan
- Salary plus commission / bonus
- Growth potential / Opportunity for advancement within the company
- Paid time off (vacation and personal / sick days)
- Health Benefits
- Dental Benefits
- Vision Benefits
- Valuable career-building experience
ROLE DESCRIPTION :
As a Customer Service Representative - State Farm Agent Team Member with Ryan McCloskey - State Farm Agent, your primary objective is to ensure our clients have the best possible experience and contribute to the success of our insurance agency.
We are looking for someone who pays attention to details, excels in customer service, and genuinely enjoys assisting others.
Your responsibilities will include addressing customer inquiries, collaborating with team members, and actively supporting the community.
If you are a friendly and compassionate team player, we would love to have a conversation with you. We also offer opportunities for ambitious candidates who are motivated by sales and aspire to advance within the company.
RESPONSIBILITIES :
- Build and maintain customer relationships, providing necessary follow-up as required
- Provide prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, coverage options, policy changes, claims and billing
- Utilize a customer-focused approach to educate customers about insurance choices
- Communicate effectively to meet customer needs and promote the growth of our business.
QUALIFICATIONS :
- Dedicated to providing exceptional customer service
- Ability to establish rapport with customers, address their questions, and anticipate their needs.
- Excellent communication skills to assist customers and collaborate with other agency team members
- Proactive in problem-solving
- Must be able to attain Washington State insurance license
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