Applications Operations & Management SME

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation.

Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions.

Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit .

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of . Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI : As the Applications Operations & Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.

JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers.

For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends.

We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level.

In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments.

This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.

Highlights of Responsibilities :

• Serve as the knowledge expert to ensure availability, performance and security of all applications within the JSP application portfolio.
• Provide expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
• Ensure availability, optimum performance, and security for all applications within JSP application portfolio, to include custom-built, Commercial Off-The-Shelf (COTS), and Government-Off-The-Shelf (GOTS) applications.
• Provide support and maintenance of applications in both resource test and production environments.
• Provide for deploying and configuring applications within the test and production environments.
• Ensure the availability, performance, security, and operations of all business systems / applications.
• Use Remedy to identify, track, and respond to RFC, Work Orders, and Incidents.
• Provide Tier 2 and 3 support to include system administration, application configuration, user account management, and application support to the customers.
• Provide database administration and support.
• Maintain application A&A documentation and Authority to Operate (ATO).
• Assist customers in maintaining security compliance and performing duties required during the Risk Management Framework (RMF) accreditation process.
• Create, update, modify, and maintain application and configuration documentation required for A&A, ATO, and Interim ATO.
• Provide system performance metrics to measure the availability, performance, and security of all business systems and applications.
• Perform problem management to identify potential issues and / or identify efficiencies to be gained within applications.
• Support and maintain mission essential applications designated as business systems for COOP.
• Plan COOP readiness status for both source and target systems at all times.
• Provide application support for all COOP activities.
• Provide configuration and release management of applications.
• Provide application rationalization.

Qualifications

Minimum Requirements :

• Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
• Information Assurance (IA) Certification : DoDI 8570 IAT II certification.
• Computing Environment (CE) Certification : Recent and relevant technical certification.
• Top Secret security clearance.
• Possess proven technical ability in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
• Five years of progressively more responsible experience in computer system engineering; hardware and software analysis, system integration, and system maintenance.
• Excellent oral and written communication skills and ability to communicate technical subjects to nontechnical staff are required.
• Minimum three years of experience in the following computer related areas : Networks, Servers, and systems management;
• Public Key Infrastructure, IT customer support; computer server and workstation installation, diagnosis and repair; technical writing;
• computer security; knowledge management; database administration, design and management; system maintenance; information technology project management;

Information System Testing.

• Knowledge of a range of current information technologies, computing platforms, and network systems, such as : cloud computing, blade server, unified communications, collaboration tools, cryptographic systems, social networks tools, enterprise services bus.
• 3 years’ experience securing Operating Systems to comply with DISA STIGs; network experience configuring and maintaining desktop firewalls.
• Experience configuring security policies to protect system applications.

Preferred Qualifications :

ITILv4 certification

Physical Requirements :

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 25% or less
30+ days ago