Showroom Customer Service Representative

Description

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.

Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products.

From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative.

If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Pay : starting at $22 per hour or higher depending on experience

Schedule : 40 hours per week. Monday - Friday 8am-5pm, Saturdays 9am-5pm - day off during the week is decided during hiring process

Responsibilities :

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Showroom Sales Consultants
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements :

• A college degree, or working towards a degree is helpful for this position, but comparable industry knowledge and experience would also be considered.
• 0-3 years of prior customer service experience preferred
• A successful associate will be results oriented, , able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication, time management and organizational skills
• Cheerful personality for phone / in-person sales
• Ambition to succeed
• General digital literacy
• Self-Motivator
• Ability to multi-task
• Passion, courtesy and articulation
• Ability to learn quickly
• Service minded, ambitious and congenial

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families geared toward benefits, wellness, financial protection, and retirement savings.

Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!