IT Product/Application Support Engineer
Job Summary
The IT Operations Engineer II serves as the primary subject matter expert for technical and business driven applications prevalent in the environment.
Responsibilities include a full understanding of the applications functionality, maintenance, documentation, infrastructure requirements, and impacted IT and business areas.
- Essential Duties & Responsibilities Coordinates with and builds relationships with Core Engineering and DevOps teams to meet organizational or client requirements.
- Develop and lead technical training for team
- Own & Manage the CI / CD IT Ops Technical portfolio to enable IT Ops access, speed to resolve, and reduce errors
- Collaborate with IT Tools team to improve monitoring and observability capabilities
- Technical SME for one or more IT Infrastructure domains (server, storage, network, cloud)
- Stays abreast of current technologies and develops innovative ideas to be introduced into new or existing products.
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Update and maintain internal software documentation.
- Education & Experience Maintains expert knowledge of the product(s) and ensures that adaptations to applications provide solutions to user's needs.
- May provide technical training to clients or internal users.
- Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
- Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
- Education & Experience Bachelor's degree in Information Technology, Information Systems or equivalent degree; or combination of equivalent professional and / or education experience required
- 2+ years' experience with installing / supporting applications, hardware support / maintenance, and direct engagement with business users
IT Product/Application Support Engineer
Collaborate with IT Tools team to improve monitoring and observability capabilities. Responsibilities include a full understanding of the applications functionality, maintenance, documentation, infrastructure requirements, and impacted IT and business areas. The IT Operations Engineer II serves as t...
Business Information Analyst
The Business Analyst (BA) will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. Providing day-to-day support to business users and technical staff to address queries and issues related to business functions. Exten...
Separating U.S. Servicemembers - Systems Engineers
Participate in all aspects of Systems Engineering throughout the full program lifecycle (concept definition, design, test, and production), using traditional and model-based systems engineering (MBSE. Bachelor of Science degree from an accredited course of study in engineering, engineering technolog...
Customer Service Representative : Internet / Voice ($18+/hr!) Call-Center Customer-Operations Customer-Service IT-Services/Support Bridgeton, Missouri
Customer Service Representative : Internet / Voice ($18+/hr!) Call Center, Customer Operations, Customer Service, IT Services/Support Bridgeton, Missouri Customer Service Representative : Internet / Voice Call Center, Customer Operations, Customer Service, IT Services/Support Bridgeton, Misso...
Delivery Engineer (Sr Business Analyst) Remote
Business Analyst plays a critical role in supporting the business team by handling the configuration and home Office onboarding actions for our digital products. You will be a part of the Broadridge Advisor Solutions team using your business analysis skills to listen to clients and translate busines...
SOA Systems Engineer (DataPower/APIC) (Hybrid/Remote)
You have experience in production support maintaining middleware systems from software implementation / upgrades to troubleshooting. ...
Principal/Lead Software Engineer - Blazor WASM/ASP.NET
As a Consulting/Principal Software Engineer, you will provide clients expert guidance and technical leadership on complex software development projects. Consulting/Principal Software Engineer. Do you enjoy ensuring the quality of software delivered?. Years of experience in Systems Engineering. ...
Software Engineer II (Remote)
As a Software Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. The Software Engineer II is responsible for independently develo...
Senior IT Business Analyst
The IT Business Analyst for a functional business area role serves as a liaison between the functional business area system users, business partners and IT. The IT Business Analyst will identify training opportunities, system business process gaps, system performance concerns and system enhancement ...
Senior Software Engineer
Software Engineer II to join our team. You will be responsible to design, test and implement Java-based web applications in the AWS cloud, using industry standard software development practices and tools in an agile software development environment. Develop reusable and scalable code using industry ...