Patient Services Representative II, Call Center

Position Overview :

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility.

Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR).

Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services.

Gains confidence and cooperation from the patient, their family / support group, and other healthcare providers through competent job performance and effective communication.

Adheres to all organizational, local / state / federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

May also be responsible for performing specific tasks and / or orient other staff to the department.

Schedule : Monday - Friday 9 am - 5 : 30 pm with rotating weekends (subject to change)

Job Description : EDUCATION :

EDUCATION :

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education / experience

TYPICAL EXPERIENCE :

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE :

Basic knowledge of insurance policies and procedures, as well as patient billing.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s Protected Health Information (PHI).

Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

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Job Shift : Days

Days

Schedule : Full Time

Full Time

Shift Hours : Days of the Week :

Days of the Week : Monday - Friday

Monday - Friday

Weekend Requirements :

Rotating Weekends

Benefits : Unions :

Unions : Position Status :

Position Status : Non-Exempt

Non-Exempt

Weekly Hours : Employee Status :

Employee Status : Regular

Regular

Number of Openings :

Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.

Pay Range is $28.59 to $35.73 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled.

Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs.

Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.