Physician Practice Manager

Location : Kent Campus Hospital

Status : Full Time 80 Hours

Shift : Days

General Summary :

The Practice Manager is a member of the Bayhealth Medical Group (BHMG) management team responsible for oversight of the administrative, clinical, and operational functions of the primary / specialty practice sites.

The Practice Manager is charged with ensuring the delivery of high quality health care in a manner that is both cost efficient and meets all regulatory agency requirements.

Activities include the planning, direction and coordination of the delivery model within each assigned Bayhealth Medical Group (BHMG) Practice.

Responsibilities :

1. Directs and supervises personnel in the day-to-day practice operations to improve productivity and customer service for efficient, quality healthcare.

This includes establishing work schedules, practice assignments for staff, recruitment, staff development, employee relations, performance appraisals and monitoring time / attendance.

2. Collaboratively works one-on-one with the practice providers as well as the BHMG administrative staff to promote the overall performance of the office by managing the cost, quality and delivery of healthcare services.

3. Interacts and cooperates with BHMG administration and departments to provide integrated patient care services and further the mission of BHMG.

This includes but is not limited to collaborating with Medical Staff, coordinating facility set-up, maintenance, & equipment / supplies, collaborating with Information Services for electronic medical records (EMR), and working with Finance to set budgets, manage productivity & develop various financial reports.

4. Responsible for knowing or learning the role of each position in a physician office.

5. Maintains and implements new office policies relating to the changing healthcare industry. Evaluates and maintains all professional standards and regulatory policies and procedures for the practice to ensure regulatory and legal compliance for all areas of responsibility.

6. Monitors patient / employee relations and patient / employee satisfaction activities using periodic patient / employee surveys.

Develops and implements action plans to increase employee engagement and improve patient satisfaction while demonstrating the ability to use tact and diplomacy when deal with patient complaints and employee relations issues.

7. Manages information and financial data to analyze and measure performance. Develops and implements appropriate action plans to enhance practice performance.

Performs productivity analysis for providers and staff.

8. Maintains confidentiality and security rules when providing information to internal and external sources.

9. Attends meetings, develops weekly / monthly / yearly reports, composes meeting minutes, and delivers presentations / reports to physicians, staff and other departments.

Maintains open communication lines with physicians, providers and staff.

10. Ensures effective practice start-ups of newly hired providers and assists in creating business plans for new practices openings within BHMG.

11. Assists with roll out and stabilizing the EMR (Electronic Medical Record) to the practices.

12. Oversees quality initiatives for practices as defined by CMS and compliance as defined by Joint Commission.

13. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience :

Education : Bachelor Degree Health Administration; Or Bachelor's Degree in related field of study. In lieu of a Bachelor's Degree, six (6) additional years of experience in a physician / medical office;

to include coding & billing knowledge. Previous work with medical insurance carriers.

• Credential(s) : None Required
• Experience : Required : Six (6) years' experience in a medically related field with a minimum of 3 years' experience managing a medically related organization or business unit;

strong AR or billing and collection experience and EMR (Electronic Medical Record); budgeting experience

Preferred Education, Credential(s) and Experience :

• Education : Master Degree Related field
• Credential(s) : Fellow of the American College of Healthcare Executives
• Experience : Preferred : Provider enrollment experience; new practice ramp up; project management experience; demonstrated ability to attain superior operating results.

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