Commercial Liability Claims Manager

PURPOSE

Serves as the subject matter expert for a centralized Claims Management function and is responsible for managing activities related to Liability claims.

Serves as the primary contact point with insurers, TPA’s, Regional HR, Safety, Legal and Field Management driving the goal to reduce claim costs and expenses.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the direct contact within the company and with insurers, brokers, and outside counsel for assigned liability claims.
• Provides instruction, support, and guidance to the involved managers regarding incidents and claims.
• Oversees a caseload of assigned liability claims from initial reporting to closure / settlement, resourcing HR, Safety, Legal and other departments as necessary.
• Manages subrogation of claims, as applicable.
• Serves as the company’s representative with attorneys, physicians, case workers, adjusters, accident reconstruction specialists, medical review vendors and others to exchange information, explain and interpret facts and resolve differences.
• Analyzes investigative information and report findings and recommendations to management. Prepares status reports to notify senior management of large losses, upcoming trials and recommendations for reserve and settlement authority.
• Works with insurance company / adjuster and location leadership to proactively manage claims and reduce the expenses associated with them.

Alerts management to possible safety concerns.

• Conducts regular claim audits and documents reviews in company RMIS system. Ensures RMIS claim files are kept current with routine claim reviews and uploading of supporting investigation & claim documentation.
• Supports discovery efforts in litigated cases.
• Reviews and interprets policy language and coverage.
• Performs monthly claim review calls with Market / Region leadership to provide regular updates on active Liability claim matters with a focus on steps being taken to resolve the case while also providing the education / mitigation strategies to local leadership teams.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Bachelor’s degree in business administration, Insurance / Risk Management, Public Administration or related field;
• Four (4) years of corporate risk management, liability claims handling, or brokerage experience;
• AIC, CPCU, ARM, and or CRM designation desired.

COMPETENCIES

• Ability to organize, prioritize and execute on multiple tasks simultaneously taking direction from multiple persons in a fast paced, results oriented environment.
• Demonstrated analytical and deductive reasoning skills.
• Basic knowledge of accounting principles
• Ability to create reports and presentations with MS Office applications (Word, Excel, PowerPoint and Access)
• Ability to gather, analyze and evaluate facts and to prepare and present concise oral and written reports.
• Skill in conducting investigations.
• Strong negotiation skills
• Must possess a solid understanding of the differences in worker’s compensation and liability insurance laws and regulations in all states.
• Ability to establish and maintain effective working relationships at all levels, both within and outside the organization
• Experience working with claims and Risk Management Information Systems (RMIS)
• Must possess strong phone presence and the ability to be persistent yet professionally tactful.

BFS COMPETENCIES

Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysisTeaches business and financial acumen to others.

Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another.Understands customer sales and engagement.

Demonstrates functional and / or technical expertise. Understands complex issues and demonstrates problem solving skills.

Understands how to maximize business results regardless of industry cycle.

Results Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively.

Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values.Embraces and follows best practices.

Demonstrates self-starter, can-do attitude.

Strategic Thinking and Decision Making Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.

Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking.

Asks questions to identify root cause and analyze situations more accurately.

Servant Leadership Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect.

Collaborates well across all areas of the business. Advocates for othersActively listens to understand the meaning and intent of what the other person is communicating.

Demonstrates authenticity and encourages others to do the same.

Emotional Intelligence Demonstrates situational awareness knows when and how to adjust leadership style in different situations.

Demonstrates self-awareness understands strengths and weaknesses. Demonstrates empathy puts themselves in other’s shoes.

Assumes positive intent.

Develops and Leads Others Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations.

Fosters a respectful and inclusive environment.Empowers, motivates, and inspires others.Coaches and mentor others for their development.

Guides and persuades others to deliver positive outcomes.

• Growth Mindset Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
• Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity.Continuous learner;

seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems actively seeks solutions.

Innovation Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business.

Anticipates, embraces, and leads change. Develops and executes breakthrough strategies.

Integrity Does the right thing even under challenging circumstances?Communicates with honesty. Consistently treats others fairly and equitably.

Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.