Account Coordinator

Canteen One Account Coordinator

Canteen One is seeking a detail-oriented and proactive Account Coordinator to support a national procurement client. This role is ideal for individuals who thrive in fast-paced environments and excel at managing multiple priorities. You will play a key role in ensuring high service levels by overseeing logistics, resolving client escalations, and adapting to a dynamic workflow. Success in this position requires strong analytical skills, the ability to translate data into actionable insights, and confidence in communicating across various platforms. Experience in warehouse operations and logistics is a strong plus.

Essential Duties and Responsibilities

First level escalation for unresolved client issues

Resolve issues, such as installation delays, service problems, pricing or rate issues

Resolve disputes between client locations and vendors

Manage projects, such as new store openings and new client rollouts

Communicate the client's expectations to operations and customer service

Determine internal resource requirements of projects based upon project needs

Establish and communicate a usable schedule

Provide project status summary reports and updates to Client Managers and other team members

Support activities for Client Manager's clients, such as : service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.

Manage assigned lower-volume clients and build client relationships

Run reports to verify information and proper system setup

Validate catalog maintenance and service levels

Qualifications

High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred

With a Bachelor's degree, six months of equivalent advanced customer service experience is required one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required

Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships

Timeliness and accuracy with the ability to prioritize and organize business requirements and workload

Proficient with Microsoft Word and Outlook

Intermediate Microsoft Excel experience required not just data entry i.e. calculations, VLookup

Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

Associates at Canteen One are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.