Customer Care Lobby Specialist, AZ

Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals, and a love for serving others, we want you to help us deliver on that promise by joining our Customer Care Team in Scottsdale, Arizona.

When will you work?

The hours for this position are Monday Friday 9 : 30am-6pm.

What you’ll do :

• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Receive daily mail / deliveries / couriers
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Perform other clerical duties as needed
• Directs visitors by maintaining employee and department directories; giving instructions
• Maintains safe and clean front desk area by complying with procedures, rules, and regulations
• Manage miscellaneous requests from Wedgewood and our Customers on a daily basis such as completing password resets for online prescriber accounts, emailed credit card updates, correcting duplicate accounts, mailing out additional oral syringes to pet owners
• Collaborate with pharmacists to ensure customers receive quality care and meet all health and safety standards and protocols
• Collecting and processing payments for pick-up orders
• Accept customer and prescription information required to process new and refill prescriptions- Rx Entry
• Dispense prescriptions to pick-up customers
• Handle register including closing out the register and till
• End of month inventory
• Make outbound calls to pick-up customers when ready
• Sort pending faxes
• Handle in-bound reception phone calls and direct them as necessary

Who you are :

• Energized by interacting with and helping people
• Customer minded through and through
• Always show up (on time) with a positive, professional attitude. No exceptions!
• Demonstrate strong attention to detail and can follow procedures
• An excellent oral & written communicator who teammates and customers love to work with

What you’ve done :

• Licensed with the AZ Board of Pharmacy as a Pharmacy Technician or Pharmacy Technician Trainee
• Obtained a High School Diploma or GED
• Established strong basic math skills
• You’re computer savvy and can navigate the internet with ease
• Worked in a pharmacy or have experience in the veterinarian field a plus
• 1-2 years of relevant work experience in a customer-centric environment. Never worked in a call center? No problem!

Automatic Bonus Points :

• You’ve attended some college or have earned a degree
• You’re bilingual and can speak Spanish
• You’re a Microsoft Office expert and can navigate Microsoft Outlook, Word, & Excel

What’s in it for you :

A comprehensive benefits package that includes health, dental, and flexible spending accounts

401(k) retirement plan with a generous company contribution to help you save for the future

Company Paid Life and disability insurance

Access to voluntary insurance options

A generous paid time off program that increases every year

Tuition reimbursement

Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

About Us

For over 40 years, Wedgewood Pharmacy has been trusted to deliver high-quality compounded medications, now reaching over 40,000 people and the animals they love.

Our company has grown dramatically from our humble beginnings in 1980 because we never stop asking how we can improve patient care while serving our customers better, smarter, and faster.

To keep growing, we depend on people who thrive on pushing the envelope of innovation in everything we do while keeping a laser focus on patient care.

We trust our employees to deliver unique medications to the hundreds of thousands of people and animals whose health is our only business.