Merchant Onboarding Specialist

Our large retail client is seeking a merchant onboarding specialist to join their team on a long-term contract. The specialist will manage strategic partnerships and provide account management to key clients.

Candidates must be able to commute to Irving, TX 5 days per week. This is a W2 contract position. All McKinley roles offer a competitive benefits package.

Responsibilities

• Educate and guide new merchants through the onboarding process, ensuring all necessary documentation and requirements are met
• Conduct virtual training sessions for partners to navigate and utilize their platform effectively
• Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations
• Serve as the primary point of contact for merchants in designated regions, providing localized market specific support and insights
• Understand and address regional market dynamics, culinary trends, and regulatory environments to assist partners in optimizing their offerings and operations on their platform
• Build strong, long-lasting relationships with merchants, offering continuous support and guidance
• Maintain strong repertoire with merchant until transitioned to customer success
• Act as a liaison between merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration
• Collect feedback from partners during and after the onboarding process to identify areas for improvement in our onboarding strategy and platform features
• Assist in identifying and onboarding potential merchants in new cities
• Provide insights and feedback to the expansion team on market-specific challenges and opportunities

Requirements

• Bachelor’s degree in business administration, hospitality management, or related field
• Proven experience in customer service, account management, or a related role, preferably in the food service or delivery industry
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Strong organizational skills and the ability to manage multiple tasks and projects simultaneously
• Familiarity with the food service landscape and regulatory environment in Florida, Texas, or other specific regions is highly desirable
• Proficiency in CRM software and digital communication tools

McKinley Marketing Partners is an Equal Opportunity Employer. All individuals are encouraged to apply, and all applicants will be considered for employment without regard to race, color, religion or belief, ethnic origin, age, sex, sexual orientation, gender identity, disability or veteran status, or any other basis protected by law.

Opportunity for all is central to our mission. We strive to reaffirm our commitment to the values of diversity, equity, and inclusion.

We push ourselves to new heights to embrace ongoing change and creativity. With this as our goal, we are proud to have reached individuals with diverse backgrounds who possess the talent, energy, and focus to accelerate our mission forward.