Front Desk / Customer Service Representative

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference?

Check out Goldfish Swim School We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights.

Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Manchester, CT .

Job Summary : The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School’s member base.

Duties and Responsibilities :

• Greets visitors and checks students in on the computer system.
• Discusses membership options with prospective families and register new students.
• Answers incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member.
• Assists members with purchases of merchandise and vending.
• Prepares student schedules for instructors and schedules private parties.
• Resolves customer concerns / complaints using a professional approach and follow-up.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Fulfills other duties and responsibilities as assigned by the Employer.

Preferred Qualifications :

• High school diploma or GED required. Some college preferred.
• One year of previous customer service and / or administrative office experience.
• Intermediate computer skills required with knowledge using Microsoft Office.
• Excellent interpersonal communication and organizational skills.

Work environment : While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.

Why Dive In With Goldfish?

Paid Training We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU! All Are Welcome At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE! Make Waves.

In Your Career Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training.

From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path! High Fives & Tropical Vibes! We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work.

And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay! Going for Gold! We align with partners who not only share our passion for water safety, but also share our core values.

Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!