Customer Success Lead
Brokerage Complaint Resolution Specialist
Hybrid - Salt Lake City, UT
6-month Contract (W2), Weekly Pay (40 hours / week)
Pay Rate : $32.75 / hr.
Desired Start Date : 5 / 13 / 2024
Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. You will be responsible for the following components :
Job Description :
- Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
- Identify opportunities for process improvement within the customer support functional area.
- Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
- Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
- Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
- Serve as the first point of customer contact in providing support for routine technical questions and issues.
Required Qualifications :
- 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education.
- Series 7 License - Must be Active (or within a 2 year window so it may be reactivated quickly)
Desired Qualifications
- Brokerage operations experience
- Customer service experience
- Microsoft Products
- Strong verbal and written communication Skills
Customer Success Lead
Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues. Participate in moderately complex support s...
Customer Success Lead
Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues. Participate in moderately complex support s...
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