Job Summary
This job is full time and will require you work one weekend day. Shift is 6am to 2pm.
Essential Duties and Responsibilities
- Greet members, prospective members and guests by providing exceptional customer service
- Handle all front desk related activities not limited to :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check ID and Member barcodes into the system
- New member sign-up
- Take prospective members on a tour of the club
- Facilitate needed updates to member’s accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
- Assist in maintaining the neatness and cleanliness of the club
- Assist in monitoring for safety of persons and cleanliness in the club
- Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
- Stock locker rooms with proper supplies / paper products.
- Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
- Follow Lost and Found Policy and turn in lost member property to the Club Manager / Assistant Club Manager immediately.
Qualifications / Requirements
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude at all times
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma / GED equivalent preferred
- Must be 18 years of age or older
Physical Demands
- Continual standing and walking during shift
- Continual talking in person with members and answering incoming membership calls
- Must be able to occasionally lift up to 50 lbs
- Will dilute and clean with chemicals during shift
- Clean and sanitize equipment and often used surfaces in the club
- Monitor club and assist members throughout entirety of shift
Customer Service Representative
Customer Service Representative. Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First. Support the company’s mission statement and sales goals by maintaining a high-level of customer service, processing d...
Customer Service Representative Second Shift
Greet members, prospective members and guests by providing exceptional customer service. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Shift are 12p-8pm...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative Job
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Customer Service Representative Job – Gahanna, OH 110559. If you have a passion for helping others and enjoy inte...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative REMOTE WORK (copy)
Local 222 are hiring a customer service representative to manage customer queries and complaints. Proven customer support experience or experience as a Client Service Representative. Meet personal/customer service team sales targets and call handling quotas. Keep records of customer interactions, pr...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representatives
We have immediate opportunities for Customer Service Representatives. If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!. Discount Program: vast array of discounts, including cell phone servi...
Customer Service Representative
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. Use your in...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...