Facilities Reliability Senior Manager

The Senior Manager of the Facility Reliability Group (FRG) is responsible for overseeing, managing, and developing a team dedicated to ensuring the efficient coordination, support, and communications of facility operations activities, central alarm monitoring, and incident response.

This role requires strong leadership, strategic planning, collaboration, and communication skills to facilitate the continued development and maturation of the FRG program.

The FRG Senior Manager will have a significant impact on internal and external customer experience through collaboration with the CyrusOne Global Service Desk who provides direct communications and support to the end customers.

The FRG Senior Manager will have the ability to design solutions for complex problems, to manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines.

This role also guides the FRG team in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio and has a direct impact on the data center efficiency, external communications, increased uptime, and operational success.

Essential Functions :

• Assist in the strategic direction for facilities operations and standardization.
• Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
• Oversee the operational aspects of the incident management team in a manner which protects, maintains, and improves the value of the data centers.
• Assist in site incident investigation, utilize structured problem solving to identify root cause of failures.
• Demonstrate leadership, responsiveness, and creativity in finding solutions.
• Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
• Assist in the creation of reports and presentations for senior management.
• Ensure optimal roll out and training in the use of standard tools, processes, and systems where possible.
• To provide supervision and guidance to the FRG Team including the development of training plans and performance reviews for direct reports
• Assist in development and implementation of KPI’s
• Create and implement BMS / EPMS training to include mechanical plant management, utilization validation, and report / trend generation.
• To mentor the FRG team by motivating, providing guidance and directions to help them achieve their goals.
• To develop and maintain a good working relationship across all levels in the organization.
• Manage multiple stakeholder deliverables, requirements, and navigate complex situations.
• Ability to prioritize and manage resources under high pressure.

Minimum Requirements :

• Five (5) years of data center or critical operations experience.
• Five (5) years of managerial experience.
• High School diploma required.
• Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers.
• Experience in developing, implementing, and optimizing operational programs.
• Excellent communication skills, teamwork, organizational and problem-solving skills.
• A minimum of two (5) years of experience in management of multiple teams to meet program requirements.
• Proficient with Microsoft Office Suite and project management software.
• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.

Preferred :

Technical call center experience

Education :

Bachelor’s Degree in Electrical, Mechanical, or other related engineering degrees preferred.

Work environment :

• Fast paced environment
• up to 25% Travel required

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.