Front Office Administrator
Job Details
Job Location
Michael Gottlieb Health Center - West Hollywood, CA
Position Type
Full Time
Education Level
High School
Salary Range
$25.00 - $26.93 Hourly
Travel Percentage
None
Job Shift
Day : 8am - 5pm
Job Category
Admin - Clerical
Description
POSITION SUMMARY :
Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
- Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
- Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and / or financial information is entered into the patient record.
- Assist patients with checking in and registration in new online system answering questions as needed.
- Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
- Checks / verifies patient's insurance eligibility / sliding fee status prior to and at each visit.
- Communicates appointment changes to patients and staff.
- Comfort patients by anticipating patients' anxieties; answering patients' questions and / or referring them to the appropriate clinical staff.
- Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
- Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc.
- Ensure that the waiting area is maintained neat and well organized.
- Learn and promote APLA Health's services, facilities, and programs and be able to direct patients / guests accordingly.
- Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
- Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines / regulations.
- Understand and comply with OSHA and other regulatory requirements.
- Assist in orientation of new personnel as directed.
- Work as a contributing team member and act in a professional and respectful manner at all times.
- Comply with all standard operating policies and protocols of APLA Health & Wellness.
OTHER SPECIFIC DUTIES / TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Qualifications
REQUIREMENTS :
Training and Experience :
High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience.
Bilingual English / Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-Cal / Medicare.
Knowledge of :
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.
Ability to :
- Must be extremely organized and detailed oriented
- Must have excellent communications and written skills
- Strong telephone etiquette
- Must have a courteous, professional nature and customer service oriented
- Must maintain a strict discipline in time management with a focus on quality
- Knowledgeable about insurance plans, Medi-Cal / Medicare
- Good computer and typing skills.
WORKING CONDITIONS / PHYSICAL REQUIREMENTS :
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less.
The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID vaccination required or medical / religious exemption.
Equal Opportunity Employer : minority / female / disability / transgender / veteran.
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