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Responsible for providing preventative maintenance and repair to compressor customers in a timely and professional manner. Ensures total customer satisfaction and the integrity of the company and its products.
Key Responsibilities
Accurately and efficiently executes airend rebuilds
Troubleshoots, overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products
Balances rotor assemblies to specifications
Performs mechanical work on compressors, related products, building equipment and equipment
Provides professional troubleshooting and technical services in person or over the phone
Provides a high level of customer service in response to customer needs and satisfies their expectations
Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times
Maintains a high level of quality control
Ensures all service equipment and tools are in good working order, clean and properly repaired including proper tooling and equipment calibration
Prepares and provides various reports as directed including but not limited to maintaining accurate records on airend rebuild, equipment and preventative maintenance programs
Completes customer work order forms and other job-related paperwork timely and accurately
Trains and assists other Service Technicians
Maintains cleanliness of shop
Optimizes sales potential with customers
Performs other related duties as assigned by management
Supervisory Responsibilities : This position has no supervisory responsibility.
Skills, Knowledge and Expertise
Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff
Must be detail-oriented and work effectively under pressure while meeting all applicable deadlines
Must have firm commitment to excellence and high standards
Strong communications skills including ability to listen attentively and to communicate information clearly and effectively
Detail oriented, organized, self-motivated, resourceful, and adaptable; able to work independently within team focused environment
Strong understanding of how to create highly satisfied customer
Ability to follow established policies and procedures with a safety-first attitude
Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge
Demonstrated problem solving and process analysis skills
Good judgement skills with the ability to make timely and sound decisions
Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge
Proficient in using measuring devices such as micrometers, calipers and dial indicators; understanding of clearances and tolerances
Knowledge of air compressor or other pneumatic mechanical equipment preferred
Basic electrical knowledge preferred
Must maintain valid Transportation Worker Identification Credentials (TWIC)
Willingness to obtain and maintain necessary certifications required to operate equipment as directed by federal, state and / or local ordinances
Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible
Working knowledge of Microsoft Office 365 software