Computer hardware engineer Jobs in Raleigh, NC

A company is looking for a Spanish Bilingual Customer Retention Specialist.Key ResponsibilitiesProvide exceptional service to current members requesting to cancel their policy through inbound callsListen, investigate, and find solutions to retain members who wish to cancel their policyHandle sensitive situations with empathy while adapting to changes in proceduresRequired Qualifications and EducationBilingual fluency in Spanish and English is required1+ years of successful customer retention experience in a fast-paced call center2+ years of customer service experienceProven ability to implement retention strategiesExperience using complex computer systems