Computer • durham nc
The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and appli... Show more
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more
Ability to create your own schedule - FLEXIBILITY! .Full training and certification .One-on-one coaching and ongoing support .An amazing team that you can ALWAYS turn to for support .ShelfGenie is... Show more
Professional Services Engineer.At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomesfaster, and at any scal... Show more
FocusGroupPanel invites adults to join optional online research panels and focus groups from home.This is not traditional employment or a customer service position.Participants may answer questions... Show more
All FOH positions are expected to report to work as indicated on the work schedule, be in correct uniform, practice positive personal hygiene and cleanliness habits during all work shifts.Each posi... Show more
Now Hiring: Tow Truck Dispatcher.We are seeking a reliable and organized Dispatcher to join our towing team.Answer incoming calls from customers, law enforcement, and service providers .Dispatch to... Show more
Durham College Computer Science Tutor Jobs* The Varsity Tutors platform has thousands of students looking for online College Computer Science tutors nationally and in Durham.As a tutor who uses th... Show more
Currently seeking a detail-oriented and efficient Data Entry Operator to join our team.As a Data Entry Operator, you will be responsible for accurately inputting and managing data into our computer... Show more
Night Manager/Front Office Manager .General Purpose: Audit, balance, and report on the various areas of the hotel (e.Hotel policies and procedures are followed, and to prevent fraud.Audit, bal... Show more
Hospice Clinical Manager Travel.At Liberty Hospice we understand the unique needs of our patients and families facing terminal illness.That is why Liberty Hospice provides our hospice patients wit... Show more
Uphold Domino's standards of grooming, uniform, and appearance.Promote pizza products, specials, and promotions.Receive cross-training for preparing products and ingredients, closing and opening pr... Show more
Quality Behavioral Health Services.LCSW Licensed Clinical Social Worker.Join a team of LCSW professionals and leave an everlasting impression on your client.Quality Behavioral Health Services provi... Show more
Position: CSV Lead </b></p> <p><b>Location: Durham, NC***(Hybrid, must visit site 2-3 days a week)***</b></p> <p><b>Duration: 1 Year</b></p&... Show more
Job Responsibilities - Answers incoming telephone calls and greets customers who walk in the store.Handles multiple customers and customer requests simultaneously while maintaining a friendly and p... Show more
We are seeking a Certified Nurse Aide (CNA) to join our team! You will be providing high quality in-home patient care.Assist with activities of daily living.Provide companionship and basic care to ... Show more
Disaster Recovery – 1099 Technicians.Fiber I&R, Copper, and Combo Techs Needed!.Become a part of the Triage Partners team in times when our services are needed most.Your expertise will contribute t... Show more
Must create strategies and plans for integration of multiple IT systems/subsystems into an operational unit, ensuring full functional and performance capabilities are retained.Coordinate with devel... Show more
Life Insurance Advisor (W2) – Remote (U.Now Hiring: Licensed Life Insurance Advisors in the U.Join Insurance Supermarket International US and take your career to the next level—all from the comfort... Show more
Ability to diagnose, troubleshoot, and repair devices within an allotted time frame.Have dexterity to be able to use your hands with small tools and parts.Clear vision and the ability to follow ins... Show more
The average salary range is between $ 34,320 and $ 115,000 year , with the average salary hovering around $ 50,000 year .
The average salary range is between $ 34,183 and $ 114,508 year , with the average salary hovering around $ 48,929 year .
The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and application software and field support.
In addition, the position is responsible for regional support and participation in various ITS team meetings based on strategic plan and/or organizational efforts.
This position requires working in the office for four days each week, with one day designated for remote work.
There is a possibility of reducing in-office days depending on program needs and at the discretion of the ITS Manager. **Please note: This position requires travel up to 50% within the NC region. **Company Vehicle will be used for site visits for technical support. You must have a valid drivers license.** RESPONSIBILITIES User Support and Ticketing System * Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, printers, cell and desk phones. * Respond to all queries over the phone and via email. * Monitor ticket queue, ensure response time and ensure First contact triage/info gathering * When needed conduct new hire on boarding of new staff. * Follow up with customers to ensure the issue has been resolved in satisfaction. * Assist as necessary in retrieving and presenting necessary reports and documents. System Set-Up and Monitoring * Set up and manage user accounts and permissions to consent access to a network. * Upholding and testing security, blocking unapproved access through Microsoft 365 Admin Security Center. * Setting up the Organization’s computer system to meet specific business goals of VOACC staff and new hires in the respective areas. * Monitoring day-to-day computer performance. * Update and maintain the computer inventory and equipment via Zendesk & Paycom. Systems Management * Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and audio-visual systems connections. * Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors. * Coordinate with vendors to resolve technical problems with desktop computing equipment and software. * Endorse and apply upgrades to systems to ensure durability. * Resolve hardware and network connectivity issues. * Validate & approve VPN access for all remote users through Active Directory accounts. * Assist in technical upgrading and maintaining of entire desktop systems.
PC updates and software installation are complete 100% * Support in testing and deployment of new applications and systems. * Train and guide staff hardware and software usage. EFFECT ON END RESULT * Resolves and closes tickets within 48 hours of ticket handling. * Customer service and response time is rated at exceeding expectations. * Ensures all users are trained and prepare to do self-trouble shooting when possible. * Provide creative and innovative ways to address concerns from users.
