Crm analyst Jobs in Indianapolis, IN

MS Dynamics CRM Business Analyst

At eimagine, we know that your best work happens when you live your best life and share your unique talents, so we do everything we can to be intentional in a remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015, we are a team of humbly confident people who are proud of their craft, continuous learners, and have been known to cheer loudly for our teammates. For over 24 years we have been helping clients navigate technology and business change, while staying committed to delivering value & outcomes that enables their success.

Due to our growth, we are seeking a MS Dynamics CRM Business Analyst who will be responsible for defining, analyzing, documenting organizational business requirements, and providing configuration and implementation of requirements within a Dynamics CRM platform. Are you ready to eimagine better and partner with our clients to create business value through IT solutions?

Description of Duties:

• Providing guidance in the creation and configuration of Dynamics CRM components, including data structures, fields, forms, views, reports, and workflows.
• The ability to create advanced workflows, automated processes, and customize forms and views to meet specific business needs.
• Manage data structures, including entities, tables, and fields, and integrating data from various sources.
• Organizing and execution of declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.
• Has a solid understanding of the Dynamics 365 / Power Platform security model including role-based access control and data encryption.
• Participates in requirements gathering and analysis sessions with clients to determine project requirements.
• Responsible for analyzing specific business processes and needs, then producing detailed documentation of the required functionality.
• Provide fundamental guidance within all aspects of platform software including technical capabilities with the understanding of technical and business requirements, and configuration methods.
• Providing gap analysis and needs assessments to uncover undocumented business requirements.
• Proficient in researching technical and functional solutions to business problems.
• Performs maintenance and administration functions within platform to support business needs including design and testing of configuration changes, scripts, or approved tools.
• Capable of reviewing and revising existing project requirements and making process improvement recommendations.
• Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project tasks/milestones.
• Utilize delivery management tools such as Azure DevOps and Jira as directed by supervisor or project manager.
• Supports organization and planning end-user training and support of training via demonstrations and documentation as needed.
• Provides troubleshooting of system issues by applying advanced knowledge, replication of business processes, understanding of system functionality, and root cause analysis.
• Provide declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.

Desired Skills & Experience

• 3+ years of experience in developing and/or delivering user requirements on a Dynamics 365 platform.
• Experience with Azure DevOps or JIRA is preferred.
• Excellent communication skills to include internal/external interaction, documentation and presentations.
• Proven ability to self-manage and complete project deliverables.
• Confident in making decisions, accurate, detailed-oriented and able to problem solve/analyze.
• Good interpersonal, listening, written and verbal communication and basic project management skills.
• Functional and/or Technical Certifications as deemed appropriate for specialization.

Education

Bachelor's degree in information technology, computer science or equivalent job-related experience required.