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Desktop support analyst Jobs in USA

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Desktop support analyst • usa

Last updated: 2 days ago
  • Promoted
Desktop Support Analyst II

Desktop Support Analyst II

TOUCHETTECollinsville, IL, US
Full-time
The IS Desktop Support Analyst provides first and second level technical support services for all desktop hardware, software, and networking related problems reported to the Service Desk via e-mail...Show moreLast updated: 5 days ago
Desktop Support Analyst

Desktop Support Analyst

TEKsystemsLake Mary, FL, US
Full-time
Description : • RESPONSIBILITIES The IT Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training.This position ...Show moreLast updated: 30+ days ago
  • Promoted
DESKTOP SUPPORT ANALYST

DESKTOP SUPPORT ANALYST

South Central Regional Medical CenterLaurel, MS, US
Full-time
Desktop Support Analyst I, II, III.The IT Desktop Support Analyst is responsible for supporting and enhancing the end user computing environment owned by South Central Regional Medical Center.Speci...Show moreLast updated: 30+ days ago
Desktop Support Analyst

Desktop Support Analyst

Tata Consultancy ServicesIN, US
Full-time
Role : L2 Desktop Support Engineer Type : Fulltime Location : Princeton, IN Job Description Must Have Technical / Functional Skills Responsible for providing Tier 2 (L2) support to customers by researchi...Show moreLast updated: 5 days ago
Desktop Support Analyst

Desktop Support Analyst

Walter P MooreThe Woodlands, TX, US
Full-time
Walter P Moore is an international company of engineers, architects, innovators, and creative people who solve some of the world’s most complex structural and infrastructure challenges.Providing st...Show moreLast updated: 4 days ago
Desktop Support Analyst

Desktop Support Analyst

Davis Technology ManagementBillerica, Massachusetts, USA
Full-time
Davis Technology Management is a successful technology company in the IT staffing Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that em...Show moreLast updated: 2 days ago
Desktop Support Analyst

Desktop Support Analyst

Tech Mahindra LimitedCA, US
Full-time
Job Title : Deskside Support Technician Location : Santa Clara, CA Job Type : Full-Time Job Summary : We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT...Show moreLast updated: 5 days ago
Desktop Support Analyst

Desktop Support Analyst

Barrow Wise ConsultingNew York, NY, USA
Full-time
Quick Apply
Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you under...Show moreLast updated: 30+ days ago
Desktop Support Analyst

Desktop Support Analyst

PeopleCaddieDowners Grove, IL
Full-time
Pay : $45 / hr to $55 / hr (W2 Only).Onsite : Downers Grove, IL (5 days / wk).Duration : 8 / 11 / 2025 to 12 / 31 / 2025. Our large consulting firm client is seeking a contract macOS Desktop Engineer to support the ...Show moreLast updated: 30+ days ago
  • Promoted
Desktop Support Associate Analyst

Desktop Support Associate Analyst

Denver StaffingDenver, CO, US
Full-time
This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Denver, Colorado corporate office. Please note : the initial training period w...Show moreLast updated: 10 days ago
Support Analyst - Desktop

Support Analyst - Desktop

Squarepoint CapitalNew York, NY, United States
Full-time
Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500+ users in a Windows environment. Candidate will interact onsite and remotely with users to pro...Show moreLast updated: 14 days ago
Desktop Support Analyst

Desktop Support Analyst

C&L GroupWhite Plains, NY, US
Full-time
White Plains, NY - hybrid 3 days on-site.To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of deskto...Show moreLast updated: 30+ days ago
  • Promoted
Desktop Support Analyst

Desktop Support Analyst

Robert HalfEncinitas, CA, US
Full-time
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis.Based in Encinitas, California, this role requires a proactive individual to provide technical as...Show moreLast updated: 4 days ago
  • Promoted
Desktop Support Analyst

Desktop Support Analyst

EARNEST PartnersAtlanta, GA, US
Full-time
Respond and provide end users with a positive experience by meeting their technical needs.Diagnose and resolve unique problems associated with application software and operating systems.Configure, ...Show moreLast updated: 30+ days ago
  • Promoted
Desktop Support Analyst

Desktop Support Analyst

ViasatCarlsbad, CA, United States
Full-time
At Viasat, we're on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou...Show moreLast updated: 30+ days ago
Desktop Support Analyst

Desktop Support Analyst

KeyBankAmherst, Massachusetts, USA
Full-time
Ridge Lea Road Amherst New York.Desktop Support Analyst National Field Services (Amherst NY) this role will require an office presence 5 days a week. The Desktop Support Analyst is responsible for ...Show moreLast updated: 2 days ago
Desktop Support Analyst

Desktop Support Analyst

AmpcusWhite Plains, NY
Full-time
Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented Team.To support the daily activities of the Desktop Support computing systems inclu...Show moreLast updated: 30+ days ago
  • Promoted
Desktop Support Analyst

Desktop Support Analyst

University of California - Santa CruzCupertino, CA, United States
Full-time +1
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley.We like to say that it's here where the next generation of innovation is born. Experience providing high quality customer-focuse...Show moreLast updated: 30+ days ago
Desktop Support Analyst

Desktop Support Analyst

Veterans SourcingWhite Plains, NY, US
Full-time
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal). Support Help Desk in a Level 2 c...Show moreLast updated: 30+ days ago
People also ask
Desktop Support Analyst II

Desktop Support Analyst II

TOUCHETTECollinsville, IL, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary :

The IS Desktop Support Analyst provides first and second level technical support services for all desktop hardware, software, and networking related problems reported to the Service Desk via e-mail and phone. The IT Desktop Support Analyst serves both the Help Desk and Desktop Support functions by fielding and addressing user requests and calls for service through e-mail, phone, remote tools, and on-site visits.

Essential Functions and Responsibilities :

  • Receive and record ALL requests for service and Incidents received via telephone, voicemail, e-mail, and from walk-up customers in the Incident and Request Management System.
  • Provide daily break / fix support for all desktop hardware and software issues via remote and onsite troubleshooting.
  • Perform daily Asset Management related activities.
  • Prioritize and escalate Incidents and requests per established matrix.
  • Follow-up with customers to confirm incident resolution.
  • Frequent and regular professional communication utilizing the phone, instant messaging, e-mail, and face to face with both internal and external customers
  • Provide Move Request and Project support
  • Participate in the On-Call support rotation for after hours, weekends, and Holidays.
  • All other duties as assigned

Minimum Qualifications :

  • Associates degree in related IT field and / or 4 years related work experience
  • Minimum 2 year helpdesk or IT call center experience
  • Experience :

  • Previous experience providing end user support in a call center environment.
  • Previous experience working in corporate and clinical environments.
  • Experience with problem escalation and engaging IT departments
  • Experience troubleshooting other hardware such as, hard drives, memory, network interface cards, virtual drives, docking stations, etc.
  • Experience installing application software, drivers, and imaging desktop hardware
  • Skills and Abilities :

  • Excellent customer service skills.
  • Strong communication skills
  • Strong technical aptitude and desktop troubleshooting skills
  • Extensive knowledge of MS Windows and MS Office products
  • Strong documentation and user guide development skills
  • Intermediate Desktop hardware and peripheral equipment knowledge
  • Intermediate knowledge of Network troubleshooting, including wireless issues
  • Intermediate mobile device support
  • Knowledge of Asset Management procedures
  • Knowledge of basic and intermediate IT terminology
  • Physical Demands :

  • Office environment with extensive sitting, standing, walking, stooping, reaching, and lifting up to 40 pounds.
  • Must be able to travel to remote locations, lifting, bending, transporting, and installing equipment.