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Help desk Jobs in Downey, CA

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Help desk • downey ca

Last updated: 1 day ago

Help Desk Manager (Managed Service Provider)

Bowman WilliamsNorwalk, CA, United States
Full-timeFull-time

We are a growing Managed Service Provider (MSP) with over 20 years of success supporting small and mid-sized businesses across Southern California.Our team is collaborative, people-focused, and pas... Show more

Restaurant Kitchen Help

Panda InnLa Palma, CA, US
$19.00 hourly$19.00 hourly
Full-timeFull-time

Summary of Job Scope and Expectations:.Ensure a constant and adequate supply of ingredients are prepared according to company specifications and local health regulations; assist in ensuring a clean... Show more

Front Desk (Bilingual Spanish)

Motive CompaniesSouth Gate, CA, US
$20.00–$23.00 hourly$20.00–$23.00 hourly
Full-timeFull-time

Front Desk (Bilingual Spanish/English) Position: Front DeskLocation: ConfidentialSchedule: Full-Time, OnsitePay: $20.DOEPosition Summary Our client is seeking a polished, professional, and highly o... Show more

Hotel Front Desk Agent Bilingual (English & Spanish) (Part-time)

LA Crystal HotelCompton, CA, US
Part-timePart-time
Quick Apply

This position is for a Customer Service Agent for the Front Desk department of LA Crystal Hotel.You must be able to speak and write fluency in English and Spanish!.Due to the uniqueness of our hote... Show more

Corporate Helpdesk Supervisor

Windsor FashionsSanta Fe Springs, CA, United States
Full-timeFull-time

Corporate in Santa Fe Springs - Santa Fe Springs, CA 90670.Salary Position Type Full Time Category Corporate.The Corporate Helpdesk Supervisor is responsible for the daily on-site support and super... Show more

Front Desk Representative

SORAYA ACEVEDO DDS INCMontebello, CA, US
$18.00–$23.00 hourly$18.00–$23.00 hourly
Full-timeFull-time

Are you ready to bring your A-game to a fun, dynamic, and patient-centered dental practice? At Acevedo Dental Group, we’re on the hunt for a rockstar Dental Receptionist to join our amazing team an... Show more

Dental Front Desk Receptionist (Bilingual Spanish)

Norwalk Village Dental CenterNorwalk, CA, US
$20.00–$27.00 hourly$20.00–$27.00 hourly
Full-timeFull-time

Full-time, Monday-Friday 8:30-5:30, with occasional Saturdays.Norwalk Village Dental Center is a busy, friendly practice offering general dentistry, root canals, implants, oral surgery, and same-da... Show more

Case Manager

The Help GroupLynwood, CA, United States
Full-timeFull-time

If you're driven to make a meaningful difference in your community and help shape brighter futures, Help Group is the place for you.As one of the largest nonprofits of our kind in the United States... Show more

Online Help Desk Associate

TradeJobsWorkforce90096 Los Angeles, CA, US
Full-timeFull-time

As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and... Show more

 • Promoted

IT Help Desk Technician [925]

TCI TransportationCommerce, California, United States
Full-timeFull-time

Annual Salary: $65,000–$75,000 + incentives.Schedule: Monday–Friday | 8:00 AM–5:00 PM.Location: Commerce, CA | Hybrid | Full-Time.Work onsite at least three days per week, with the remaining days r... Show more

Front Desk / Sales Associate for Pilates Studio

VFit GroupCerritos, CA, US
Full-timeFull-time
Quick Apply

Sales Associate – Club Pilates Cerritos Are you motivated, outgoing, and passionate about helping people transform their lives through fitness?.At Club Pilates Cerritos, we’re looking for a high-en... Show more

Planet Fitness - General Manager - Hawaiian Gardens

TaymaxHawaiian Gardens, CA, United States
$23.00–$26.00 hourly$23.00–$26.00 hourly
Full-timeFull-time

Hawaiian Gardens, CA 21101 Norwalk Blvd, Hawaiian Gardens, CA 90716, United States of America Pay: $23.It's fun to work in a company where people truly BELIEVE in what they're doing!.We're committe... Show more

Front Desk Manager

Gold's GymCerritos, CA, United States
Full-timeFull-time

Front Desk Manager Opportunity At Gold's Gym SoCal.If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading! Gold's Gym Soc... Show more

Front Desk Receptionist

The Joint ChiropracticWhittier, CA, US
$18.50 hourly$18.50 hourly
Full-time +1Full-time +1
Quick Apply

Front Desk Coordinator – Part Time  Location:.Whittier A better way to deliver care starts here!  The Joint Chiropractic  is revolutionizing access to care by delivering high-q... Show more

Front Desk Agent

Lodging DynamicsBuena Park, CA, USA
$18.00–$20.00 hourly$18.00–$20.00 hourly
Full-timeFull-time
Quick Apply

JOB SUMMARYThe Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.Works to optimize the gues... Show more

Front Desk Receptionist (Bilingual Chinese)

Astrana Health, Inc.Monterey Park, California, US
$22.00 hourly$22.00 hourly
Full-timeFull-time
Quick Apply

Astrana Health is seeking a Front Desk Receptionist to provide clinical and administrative support at our Pacific Medical Imaging and Oncology Center (PMIOC) clinic in Alhambra, CA.The ideal candid... Show more

CDL-A Local Intermodal Driver | Bell Gardens, CA | Home Daily | $1,400–$1,800/Wk

The Driving DeskBell Gardens, California, United States
$19.25 hourly$19.25 hourly
Full-timeFull-time
Quick Apply

CDL-A Local Intermodal Driver | Bell Gardens, CA | Home Daily | $1,400–$1,800/Wk.Los Angeles and Inland Empire markets.Drivers move loaded and empty intermodal containers between rail ramps, distri... Show more

Elementary School Principal

COMPTON UNIFIED SCHOOL DISTRICTCompton, CA, United States
Full-timeFull-time

Letter of interest stating your qualifications and experience related to the position for which you are applying 2.Current resume: Important Note: Rsums will not be accepted in lieu of a completed ... Show more

User Support Manager

Saxon GlobalCerritos, CA, United States
Full-timeFull-time

Fully onsite role based in Cerritos, CA.Leadership, Stakeholder Management, and Problem Prevention:.Serve as the primary liaison between users, IT teams, and firm leadership regarding support servi... Show more

Guest Services Manager

Springhill Suites Buena ParkBuena Park, CA, US
$70,500.00 yearly$70,500.00 yearly
Full-time +1Full-time +1

We provide the best in hospitality - to our employees and our guests.We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth.We hire frie... Show more

Help Desk Manager (Managed Service Provider)

Help Desk Manager (Managed Service Provider)

Bowman WilliamsNorwalk, CA, United States
19 days ago
Job type
  • Full-time
Job description

Help Desk Manager

We are a growing Managed Service Provider (MSP) with over 20 years of success supporting small and mid-sized businesses across Southern California. Our team is collaborative, people-focused, and passionate about delivering secure, reliable IT services. We're currently hiring a Help Desk Manager to lead service operations, mentor our engineering team, and ensure our clients receive exceptional support.

This is a full-time position based in Norwalk, CA, with an on-site schedule during onboarding and a hybrid work-from-home model thereafter. You'll join a close-knit, collaborative team that invests heavily in its peoplenot just through day-to-day support, but through structured growth paths, semi-annual performance reviews, and paid certification programs. We offer a wide range of benefits, including multiple healthcare plan options, 401(k) with company match, generous PTO, and regular culture-focused check-ins that ensure you're supported personally and professionally. If you're looking for a place where your voice matters, your work is recognized, and your career can evolve long-term, we'd love to connect.

Daily Responsibilities:

  • Oversee daily IT service delivery and ensure client SLAs are met
  • Manage ticket flow, escalations, and reporting via Autotask (or similar PSA)
  • Review service quality, billing accuracy, and recurring issue trends
  • Lead hiring, onboarding, and performance reviews for Tier 1 and 2 staff
  • Serve as a client escalation point and ensure strong relationships
  • Maintain client contracts and support internal process improvements
  • Monitor KPIs, manage MSP tools (RMM, PSA, EDR), and support vendor relationships

Required Experience:

  • At least 1 year of experience working for a MSP
  • Hands-on experience with Autotask or other PSA platforms
  • Strong grasp of SLAs, service workflows, and ITIL best practices
  • Proven leadership in managing and mentoring technical support teams
  • Excellent communication, troubleshooting, and documentation skills
  • Familiarity with contract/billing workflows and basic compliance standards
  • Ability to manage MSP tools and coordinate with external vendors

Benefits and Perks:

  • Health, dental, and vision coverage (multiple provider options)
  • Life insurance
  • 401(k) with 4% company match
  • Paid time off (PTO), paid sick days, and paid holidays
  • Mileage reimbursement
  • Certification reimbursement and ongoing career development
  • Hybrid work-from-home schedule after onboarding
  • Semi-annual performance reviews to support your growth
  • Frequent employee check-ins and "culture conversations"
  • Inclusive team culture with strong diversity, including 38% women in tech