Implementation analyst • mesa az
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The average salary range is between $ 115,263 and $ 133,474 year , with the average salary hovering around $ 120,197 year .
The average salary range is between $ 67,660 and $ 120,120 year , with the average salary hovering around $ 85,000 year .
Reporting to the ACH Operations Manager (VP), the Payments Analyst is responsible for supporting origination and receiving processing along exception research for the ACH line of business. This support includes change coordination initiatives, system implementations, and product related business requirements to be met. The Payments Analyst is dedicated to fulfilling the expectations and requirements of internal and external stakeholders within production.
The analyst is expected to ensure all department work tasks are completed in an accurate and timely manner through the periodic auditing of functional assignments. Supports client service research cases and inquiries to ensure timely, professional, and accurate communication with the Bank's commercial partners. Establish rapport and drive supportive initiatives with internal operations partners to enforce processing workflows and establish any gaps or address identified areas of improvement. Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.
Interface and problem-solve system applications, technical support, and Incident tickets as they occur. Integrate risk management philosophies and procedures into Operations through the on-going education and training of staff as the issues evolved and are developed.
The team currently operates from 6:30am - 7pm Monday through Friday with a day shift and a twilight shift. This role will provide processing oversight support for the operations starting at 6:30am to 3:30pm, Monday through Friday with in-office expectations of 4 days per week.
Responsibilities
Qualifications
Requirements
This position entails delivery on ACH operational support duties. Strong understanding and experience with ACH standard guidelines and NACHA rules are essential and required. Requires a strong ability to abide by standard operating procedures. Excellent customer service skills with detailed knowledge of bank systems, policies and procedures. Strong interpersonal, written, and verbal communication skills while demonstrating the ability to organize and prioritize work assignments. High degree of initiative, documentation, and follow up skills. Flexibility and willingness to adjust standard work hours when necessary, according to business need.
