Knowledge manager Jobs in Charlotte, NC

Job Description :

The Knowledge Manager has a pivotal role in shaping and driving the learning strategy for our Customers and our Customer Success organization at Flexential. This individual will oversee the development, implementation, and evaluation of training programs designed to enhance our customer's experience and our employees' skills, knowledge, and professional development.

We are looking for :

• 3+ years in a training or enablement role, ideally within a Customer Success or SaaS organization
• Strong understanding of Customer Success principles, methodologies, and best practices
• Experience designing and delivering training programs for diverse audiences, including leadership teams
• Excellent facilitation and communication skills with the ability to engage and inspire learners
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Familiarity with learning management systems (LMS) and other training delivery tools
• An aptitude for leveraging AI platforms to improve the efficiency and effectiveness of our programs
• Ability to analyze data to assess program effectiveness and inform continuous improvement
• A self-starter with a collaborative, proactive, and customer-focused mindset

Key Responsibilities and Essential Job Functions :

Knowledge Base Development :

Content Governance :

Collaboration & Training :

Technology Management :

Performance Analysis :

Customer-Centric Focus :

Required Qualifications :

Preferred Qualifications :

Physical Requirements :

Base Pay Range : Annualized salary range offered for this position is estimated to be $83,000 - $100,000 However, the actual pay range depends on each candidate's experience, location, and qualifications.

Variable Pay : Discretionary annual bonus, based on personal and company performance.

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential :

Benefits are subject to change at the Company's discretion.

EEO Statement : Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.