Process engineer Jobs in Buffalo, NY

06th April, 2026

Our client, a technology services company in Buffalo, NY, is seeking a VoIP Engineer to join their team!
This is a hybrid/full-time/direct hire position
Salary for this role based on experience: $95k-$115k

The Opportunity:
As our VoIP Engineer, you will be the technical architect and primary lead for our proprietary, branded communication solution. This isn't just about managing phones; it's about deploying and scaling a multi-tenant communication ecosystem that powers our clients' businesses. You will own the full lifecycle—from server-side orchestration and high-availability management to the delivery of advanced collaboration features.

What You'll Do (Your Impact):

• System Orchestration: Deploy and manage our branded VoIP solution, ensuring high availability and peak performance across all hosted and on-premise clusters.
• Solution Architecture: Partner with Sales Engineering and Project Management staff to design custom communication workflows, including advanced call routing, omnichannel contact centers, and multi-tenant setups.
• Tier 3 Technical Lead: Drive deep-dive investigations into SIP signaling, media stream quality, and network-level bottlenecks to ensure crystal-clear voice and video.
• System Integrity: Manage the underlying Linux environment, overseeing security patches, package management, and database replication to maintain 99.9% uptime.
• Continuous Improvement: Use your scripting skills to automate tenant provisioning and system monitoring, making our delivery more efficient every day.
• PSA Mastery: Fully utilize ConnectWise PSA to effectively manage service requests, documentation, and operational efficiency.

The Tech Stack You'll Master:

• Core Infrastructure: Multi-tenant IP-PBX architecture and server virtualization.
• Collaboration Tools: Desktop and Mobile applications (WebRTC, SIP softphones).
• OS/Infrastructure: Linux (RHEL/Debian) administration, Security (Firewalls/ACLs), and Bash/PHP/Perl scripting.
• Networking: Deep knowledge of SIP, RTP, TCP/IP, and NAT traversal. Experience with HPE/Aruba/Cisco/Unifi switching and routing.
• Data: MySQL/MariaDB management and replication (InnoDB).
• Legacy Integration: Hands-on experience with Asterisk (FastAGI), Kamailio, and Apache.

What You Bring:

• Experience: 3-5+ years in a dedicated VoIP engineering or communication system administration role.
• Communication: Ability to represent our brand with a "customer-first" attitude, translating complex technical hurdles into clear solutions for internal teams and clients.
• The "Hacker" Mindset: Strong troubleshooting skills in Linux environments and the ability to analyze packet captures (PCAPs) to find the "needle in the haystack."
• Precision: High attention to detail—especially regarding system documentation and project deadlines.

Work Environment & Schedule:

• Office with Hybrid Flexibility: We value a results-oriented culture. While we have core collaboration hours, we also offer some hybrid/remote flexibility.
• On-Call Rotation: You will participate in a fair, rotating on-call schedule to handle urgent Tier 3 platform incidents. We use modern alerting to ensure you are only paged for true "system down" emergencies.

Compensation & Benefits:

• Salary Range: $95,000 - $115,000+ (Based on experience and technical expertise).
• Retirement: 401(k) plan with company matching.
• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance plans. Company contribution towards health club membership.
• Time Off: Generous Paid Time Off (PTO) and paid holidays.
• Professional Growth: We invest in our team with training opportunities and certifications during your first 90 days and beyond.
• Culture: A "family-style" environment with company-provided snacks, team lunches, and fun competitions.

Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.