Program manager Jobs in Springfield, MO
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Program manager • springfield mo
Last updated: 3 days ago
The Customer Success Program Manager will work with the internal team to assist customers in articulating desired business outcomes to drive effective achievement of targeted outcomes through adopt...Show moreLast updated: 25 days ago
The Program Advisor works in the Center for Professional Development within Human Resources to employ / execute Workforce Development strategies to identify and fill critical gaps in high demand area...Show moreLast updated: 30+ days ago
This is an educational program, not a job offer.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to s...Show moreLast updated: 30+ days ago
The Academic Administrative Assistant II assists the Department Head of an academic teaching department with the departments administrative activities and coordinates various administrative process...Show moreLast updated: 20 days ago
Nurse You Always Wanted to be at BAYADA.We want you to flourish here — learning new skills, growing with every challenge, succeeding in each assignment, and advancing in your nursing career.Flexibl...Show moreLast updated: 30+ days ago
Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience.
Our outstanding team-based work culture and environment has allowed us to gr...Show moreLast updated: 30+ days ago
KVC Missouri – Transitional Living Program.The TLP program provides longer-term, supportive housing and case management for homeless youth ages 16 to 21 who are unstably housed.The program helps pa...Show moreLast updated: 30+ days ago
Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.Responsibilities Responsib...Show moreLast updated: 14 days ago
The Leadership Development Program Designer & Facilitator is responsible for designing and facilitating leadership development experiences—both in person and virtual—that strengthen our company cul...Show moreLast updated: 30+ days ago
Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
Responsible for developing, implem...Show moreLast updated: 16 days ago
The Management Trainee position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests.
Additionally, Management Trai...Show moreLast updated: 30+ days ago
Essential Duties and Responsibilities : - Oversee PMs implementing the full project lifecycle for various IT and other technical activities that ensure successful project completion.Serve as ...Show moreLast updated: 3 days ago
Customer Success Program Manager
Heartland Business SystemsSpringfield, MO OfficeFull-time
Program Advisor (Career Counselor)
CoxHealthSpringfield, MO, United StatesFull-time
Phlebotomy - Entry Level Training Program
Dreambound Inc.Springfield, MissouriFull-time
Academic Administrative Assistant II (Cooperative Engineering Program)
Missouri State UniversitySpringfield, MO, USFull-time +1
LPN - Nurse Residency Program
BAYADASpringfield, MOFull-time
Program Manager
CCI SystemsSpringfield, MO, USFull-time
Case Manager - Transitional Living Program
KVC Health SystemsSpringfield, MO, USFull-time
- Promoted
Clinical Psychologist (Internship Program Coordinator)
Justice, Bureau of Prisons / Federal Prison SystemSpringfield, MO, United StatesInternship
Leadership Development Program Designer & Facilitator
O'Reilly Auto PartsSpringfield, MO, United StatesFull-time
- Promoted
Clinical Psychologist (Internship Program Coordinator)
Bureau of Prisons / Federal Prison SystemSpringfield, MO, United StatesFull-time +2
- Promoted
Management Trainee Program
Buckle LLCBrookline, MO, United StatesFull-time
Senior Director, Enterprise PMO Program Manager
MaximusSpringfield, MO, USFull-time
- live in nanny (from $ 24,375 to $ 390,000 year)
- senior software engineer (from $ 120,442 to $ 234,900 year)
- embedded software engineer (from $ 110,000 to $ 234,400 year)
- senior systems engineer (from $ 145,500 to $ 218,800 year)
- director of construction (from $ 148,750 to $ 214,000 year)
- business operations manager (from $ 89,244 to $ 213,719 year)
- computer engineer (from $ 66,480 to $ 202,500 year)
- engineering director (from $ 143,810 to $ 202,500 year)
- computer security (from $ 125,550 to $ 202,500 year)
- data architect (from $ 140,400 to $ 201,282 year)
- Orlando, FL (from $ 74,795 to $ 190,987 year)
- Sunnyvale, CA (from $ 117,244 to $ 185,957 year)
- Bellevue, WA (from $ 94,855 to $ 185,000 year)
- Carlsbad, CA (from $ 99,500 to $ 180,456 year)
- Fremont, CA (from $ 110,967 to $ 178,000 year)
- Santa Clara, CA (from $ 99,361 to $ 176,696 year)
- Orange, CA (from $ 76,392 to $ 174,988 year)
- Oakland, CA (from $ 76,287 to $ 173,800 year)
- Cambridge, MA (from $ 73,000 to $ 170,560 year)
- Seattle, WA (from $ 85,033 to $ 167,887 year)
The average salary range is between $ 60,015 and $ 148,502 year , with the average salary hovering around $ 91,865 year .
Customer Success Program Manager
Heartland Business SystemsSpringfield, MO Office25 days ago
Job type
- Full-time
Job descriptionIncrease value from existing products by understanding customer goals and defining additional use cases; expand existing solutions across customer’s business Shape customer thinking on the technological roadmap for the future Bring company expertise and best practices as strategic thought partner What product / solutions has the customer purchased and how are they doing? Establish baselines of customer current state (products, useage, health scores) Establish Account map of solutions mapped to internal stakeholders Understand customer history, operational structure and culture Deeply understands the customer business goals, environment, pain points and operational maturity Verify business outcomes with the customer profile, culture, vision and strategy Establish a common understanding with the customer for the proof of value, business metrics, and adoption of solutions (Examples - reduce time to market, reduce cost, reducing risk, grow top line, acquire new customers, etc.) Identify and agree prioritize use cases to secure quick wins and accelerate initial onboarding, implementation, optimization and / or adoption Determine critical success factors to connect to business outcomes, for example : Operational efficiencies Productivity improvement Risk mitigation Business differentiation Project Plan (timelines, tasks, dependencies, metrics, etc.) RACI Chart (Executive sponsors, key stakeholders, etc.) Change Management Organizational Structures Governance models (customer interactions based on stakeholder and accountable parties, organization structure knowledge, conflict management processes, etc.) Training Communication Plan Establish baselines of customer current state and targeted end state (products, usage, health scores) Associate customer business outcomes to data-driven key performance indicators (KPI’S). Review and analyze relevant data Present and report the impact of the offerings currently in place Perform actions to drive value recognition for example, report on business outcomes and define corrective adoptive actions Facilitate exploratory discussion in discovery of expansion opportunities Promote loyalty (testimonials and referrals) Proactively qualify, communicate and transition the identified opportunities into appropriate function Drive the successful introduction of the new solutions based on the customer expected outcomes Facilitate the onboarding, implementation, utilization, optimization, and adoption of customer-purchased and installed solutions Identify, track, and report key success factors in support of strategic adoption plan Execute Success Plan Maintain relationships with key stakeholders Maintain product knowledge and target use cases Responsible for being a customer advocate Establish ongoing collaborative working relationship with internal sales and business development, delivery, LOB, development organization or other functional areas teams to promote seamless support to customer Execute a plan to drive successful customer adoption and utilization of services and solutions Report metrics of customer’s process improvement Identify customers’ services adoption enablers and barriers Facilitate ongoing customer meetings to monitor and track progress of customer business metrics outcomes Measure and report the impact of the installed solutions and identify potential improvements based on additional technologies Report metrics-based support for the Adoptions, Retention, and Expansion of service sales functions Identify new sales opportunities Accuracy - Ability to perform work accurately and thoroughly. Applied Learning – Ability to hear, understand and interpret what others are saying. Adaptability – Ability to adapt your way of thinking or responding to changing workplace conditions. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers’ needs while following company policy. Detail Oriented - Ability to pay attention to the minute details of a project or task. Goal Oriented – The ability to stay focused on the task objective and perform in accordance with clear expectations and goals. Organized - Following a systematic method of performing a task. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Analytical Skills – Analytical skills looks at the ability of the individual to gather raw data and to process that data into a meaningful form. Leadership – Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce. Managerial Skills – Managerial skills look at the ability of the individual to achieve desired outcomes by setting goals and priorities that deliver results. Presentation Skills – Presentation skills looks at the ability of the individual to effectively present information to a group. Negotiation Skills – Negotiation skills looks at the ability of the individual to reach outcomes that gain the support and acceptance of all parties. Business Acumen – Business acumen looks at the ability of the individual to understand and discriminate between various business related topics and issues. This includes insight into, and understanding of, specialized business concepts. 6+ years of technical, business and / or sales experience 3+ years customer facing experience in technology, business acumen, business consulting, service management, and customer support, professional services, sales, and marketing Previous experience with Cisco software and agreements Previous experience with the Cisco Lifecycle Advantage (CX) program Bachelor’s Degree or equivalent experience Proficiency using a computer and working with Microsoft office suite : Outlook, Word, Excel Exposure to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), analytics, and metric-based reporting Solid comprehension and experience with business processes, metrics, cross-functional and line of business operations, financial acumen and social collaboration methodologies and technologies Cisco Customer Success Program Manager Certification
Job Type
Full-time
Description
Position Summary :
The Customer Success Program Manager will work with the internal team to assist customers in articulating desired business outcomes to drive effective achievement of targeted outcomes through adoption, expansion, and retention of HBS CISCO offerings. Customer Success Program Manager leverages their ability to build, grow, and deepen customer relationships to develop, work with teams to integrate solutions, identify adoption barriers and actions to remove them, execute adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities. The individual in this role will be responsible for expanding business opportunities and improving product adoption while reducing churn and increasing ARR through new sales opportunities. In addition, this individual will also document and drive successful customer outcomes, ultimately turning customers into advocates for the company.
Roles and Responsibilities / Essential Functions :
Accelerates time to business value
- Clearly articulate success, milestones, and value across products and map these to customer’s business / technology objectives
- Accelerate time to value and drive adoption of deployed products
- Coordinate efforts across internal teams to support customer outcomes (Engineering, Project Management, Customer Success and Managed Services)
- Ensure that products are delivering promised value to customers
Deliver consistency in customer service motions across internal teams
Coordinate, orchestrate, and set cadence for internal teams to improve customer outcomes
Grow relevance of Company offers and solutions
Elevate the company’s role in the account
Build a customer journey by executing a Success Plan that drives outcomes, and positioning of solutions throughout all stages of the Lifecycle (aka Racetrack) inclusive of all company offers, leading to appropriate expand opportunities and renewal cycles
Maximize ARR for the company (Minimize churn)
Establish a baseline for the Customer
Establish Business Alignment
Execute on Adoption Strategy
Execute on Success Plan
Monitor Impact and Consumption Measures
Report (internally and to the customer) Impact and Consumption Relative to Desired Business Outcomes
Observe, consult, adjust and optimize approach to improve adoption
Facilitate Retention, i.e., Renewals
Identify New Sales Opportunities
Support Development and Closing of New Sales Opportunities
Establish formal review process with key stakeholders (e.g. Customer Business Review)
Requirements
Competencies :
Required Experience :
Preferred Experience :
Required Skills, Education and / or Certifications :
Preferred Skills, Education and / or Certifications :
Equal Opportunity Employer – Including Disabled and Veterans
#HBS