The ideal Customer Service Manager will be responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
- Establish performance benchmarks and hold team to those goals.
- Resolve customer conflicts and handle escalation procedures.
- Ability to utilize an ERP system to manage orders and customer communication.
- Continuously review and optimize customer service processes to improve efficiency and customer satisfaction.
- Develop training programs to ensure that customer service representatives have the necessary skills and knowledge to support our customers effectively.
- Collaborate with other departments such as sales, marketing, and product development to ensure alignment on customer needs and priorities.
Qualifications
- Bachelor's degree or equivalent experience.
- 5+ years of customer service experience.
- Excellent written and verbal communication skills.
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