MANAGER, DIGITAL DELIVERY (REMOTE)

MANAGER, DIGITAL DELIVERY (REMOTE)Click Here to Apply OnlineJob Description Compass Digital Salary : $95,000 - $110,000Other Forms of Compensation : 5% Bonus Compass Digital is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond.

Healthcare Digital is a division of Compass Digital that focuses on the future of healthcare technology and innovation, working directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group's healthcare sectors.

We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user's actual needs. We design products and services to create experiences that improve the lives of our users.

We believe in the power of 'What If?' and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it's fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know.

Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2020 and 2021, Compass Group was named one of Forbes' Best Employers for Diversity, Best Employers for Women, and was named one of the World's Most Admired Companies by Fortune as well as being ranked #1 by Food Management's Top 50 in 2020.

Job Summary : This highly visible position in our Digital Services Organization will assume management of a team of project managers delivering front of house retail technology projects, including mobile ordering, point of sale systems, kiosks, digital signage, and cashless payment solutions.

Incumbent will have responsibility for both strategic and tactical delivery of the technology, including : project planning and assignments, delivery process improvements, customer engagement, vendor management and financial oversight of department.

The incumbent will interface directly with internal Compass Digital Teams and Sector Operational Teams to oversee the installation of technology at Compass client sites across North America.

Responsibilities : Direct and prioritize the work load of project managers, mentoring and coaching as needed, while serving as primary escalation point for customers, clients, and team members.

Ensure delivery of the highest quality work at the appropriate margins with a focus on client satisfactionMonitor all aspects of project delivery lifecycle and technology roadmap for continuous performance improvements.

Lead communications with the business and stakeholders regarding upcoming projects and ensure risks are identified and mitigated.

Build strong inter-personal relationships with peers and key stakeholders to help drive enhanced solution delivery and customer satisfaction.

Create and maintain new hire training plan. Execute training plan and ensure all team members are involved in the training plan for new hires.

Mentor new team members throughout training and communicate additional resources new hire requires to Sr. Manager.Manage and escalate project items with external vendor leaders and internal vendor management team.

Ensure all project fees and invoices are billed accurately and received accordingly for all projects assigned to the team.

Conducts daily SCRUM call with the team and enters all project risks collected from the team into Projects at Risk working sheet.

Communicate items that require additional support and escalation to Sr. Manager.Review and approve all contractor time sheets and expense reports within Fieldglass.

Review and approve Technology Delivery Manager (TDM) project expense reports.Work closely with Sr. Manager, Digital Delivery to align on goals and overall team performance.

Qualifications : 5+ years' experience managing large cross functional project delivery teams; experience with retail front of house solutions a plus (Mobile, Self-Checkout, Kiosk, and POS) across North America.

Experience with traditional project management practices; PMP certification recommended.Demonstrated experience forming cohesive and high performing delivery teams.

Detail oriented with strong prioritization, time management and organization skills.Outstanding written and verbal communication skills with the ability to communicate effectively at senior levels.

Track record and uncompromising commitment to providing excellent customer service and value to our business at all touchpoints.

Ability to embrace and drive change within a dynamic and fast paced environment.Travel required - approximately 10%Apply to Compass Group todayClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

We encourage applicants with a criminal history (and driving history) to pass Digital maintains a drug-free workplace.Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.MedicalDentalVisionLife Insurance / ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site / state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID : 1270207Compass DigitalMichelle Lombardozzi