Customer Service Representative - Parts

Customer Service Representative - Parts

Job Locations US-MA-North Reading

2024-5069

Category

Office and Administrative Support

Type

Full-Time (FT)

Overview

Milton CAT is looking to hire a Customer Service Representative (CSR). This is a potential fast-track position, with a goal of providing you exposure across our entire parts operation and into a Parts Counter or Supervisory role.

This will include operational tasks (some administrative), working with customers, processing orders, coordinating with facilities vendors, learning our parts counter operations as well as solving customer inquiries.

If you are highly driven, love heavy equipment and want to build your career, we want to speak with you.

Note : Occasional weekend availability is required.

Responsibilities

Become the face of our organization, engaging, directing & solving problems for our customers

• Process incoming calls and customer inquiries
• Assist in expediting and locating orders, research missing / wrong orders
• Assist with organization and optimization of our parts pick-up kiosk and dock area
• Assist in processing core returns, new part returns and warranty part returns
• Assist with and then excel at our Parts Counter operations
• Process electronic and ecommerce transactions
• Take on an increasing leadership role on the Parts Counter and Warehouse
• Progress either to the Parts Counter or into a Supervisory role

Qualifications

• Prior parts technical knowledge is strongly preferred
• Solid business acumen a strong plus
• Strong customer service skills, retail experience a strong plus
• Fast-paced, highly driven, ability to work under pressure
• Excellent organizational / administrative skills with an ability to multitask
• Solid with technology, able to grasp new technology quickly
• Works with a sense of urgency and with minimal supervision
• Strong communication skills, articulate

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online.

A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women.

Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status.

We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO / AA employer.

Milton CAT is a Drug-Free workplace.