Customer Service Representative

Description

OUR WHY

We believe in the potential of banking for good - to create better lives, better businesses, and better communities.

OUR MISSION

Our mission is to remain an independent community bank by offering the most flexible and comprehensive financial solutions delivered by our team of top performing professionals who go to work every day with the goal of helping families, businesses, and our communities to find their better state.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Consistently provide excellent customer service in accordance with The State Bank's service standards through all forms of communication.

Perform various financial transactions for customers within established guidelines for quality and accuracy. Follows Teller Cash Controls as directed by the Cash Handling Procedure.

Cross-sell other products and services whenever possible and refers business to other areas of the Bank. Is supportive and participates in the Customer Benefits Program.

Participates in the sales team culture within the community office, including achieving individual sales goals and contributing to branch goals.

Cross-training : May be trained as ITM teller to assist with financial transactions via Connect technology. May receive training to perform as vault teller on rotation.

Some CSRs may be given supervisory transaction override authority. May be responsible for branch supply ordering. May function as a customer service call staff member as needed or cross-trained as call center staff where primary duty is assisting customers by answering all calls received through customer service channels.

These assigned call center duties may be performed within a standard branch setting or an assigned call center location.

Participate in regular training for industry specific regulations, guidelines, and procedures.

Assist in balancing branch machines where applicable : coin machine, ATM, ITM and / or cash dispensers.

Provide safe deposit box entry and performs basic account maintenance upon customer request.

Is supportive of the Bank's mission, vision and core values and demonstrates this commitment in daily work.

Use good reasoning and organizational skills.

Stand / sit for several hours in a row.

Regularly exert significant physical exertion to lift, carry, push, pull, climb, kneel, crouch, stand, bend, twist and reach.

Regularly lift and carry up to 55 lbs.

Regularly drive, stand, walk and use hands to handle, finger or feel objects, tools or controls.

Use knowledge in operating and maintaining various types of equipment.

Follow instructions and safety policies.

Regular and predictable attendance and presence at work.

Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences.

Ability to effectively perform responsibilities under a high level of stress.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

EDUCATION and / or EXPERIENCE

High school diploma or general education degree (GED); or one to three months' related experience and / or training; or equivalent combination of education and experience.

A basic understanding of a computer and its applications.

SKILLS / ABILITIES

Effective time management.

Establish and maintain effective working relationships with customers, associates, and vendors.

Clear communication.

Basic understanding of a computer and its applications.

Knowledge of Microsoft Word, Excel, and PowerPoint.

REGULATION TRAINING REQUIREMENTS

Successful completion of all assigned training.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)