Customer Service Rep II

Genuine Parts Company

Sun Valley, Nevada

$26-$32 an hour

Full-time

SUMMARY :

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May support specific customer(s).
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
Performs other duties as assigned.
Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE :

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES :

Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.
Reliability, organization, and attention to detail required.

COMPANY INFORMATION :

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

We are proud to offer a comprehensive Total Rewards package to our employees. The firm also offers comprehensive health and well-being benefits, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.

The anticipated pay range for this role is $26 - $32 annually / hourly, which represents our good faith and reasonable estimate of the starting pay range at the time of posting.

The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

30+ days ago

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